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For Companies At a Glance
- Tasks: Lead the delivery of high-standard housing services and manage inspection workflows.
- Company: Join Plentific, a proptech leader transforming property management with innovative technology.
- Benefits: Enjoy competitive pay, flexible work, private healthcare, and generous holiday leave.
- Other info: Dynamic team culture with opportunities for growth and global impact.
- Why this job: Make a real impact in property management while shaping the future of the industry.
- Qualifications: 10+ years in technical housing roles with strong commercial and regulatory knowledge.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About Us
At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world-class group of investors, Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.
The Role
At Plentific, we don’t just facilitate connections; we ensure the delivery of high-standard housing services. We are looking for a Service Delivery Lead to take end-to-end ownership of the inspection and survey workflow. This is a high-impact role where you will manage the full lifecycle of inspection work orders, assuring delivery of inspections with contractor surveyors. The role will be responsible from the initial technical vetting of a contractor to the final commercial delivery of required inspection jobs like post-disrepair surveys, damp and mold inspections, void inspections, stock condition surveys and pre/post work surveys with the client.
End-to-End Responsibilities
- Commercial & Pricing Management
- Service Catalogue: Create inspection service offering catalogue of Plentific and grow it with sustainable contractor base.
- Pricing: Lead discussions with clients regarding project costs, ensuring that pricing models are sustainable and reflect the technical complexity of the survey work.
- Margin Protection: Negotiate with contractors to ensure competitive rates while maintaining Plentific’s commercial margins and quality standards.
- Contractor Onboarding & Vetting
- Capability Evaluation: Lead the technical assessment of new inspection and surveyor contractors entering the platform. You will verify their qualifications, past performance, and specific expertise in UK housing standards to ensure they are fit for dedicated inspection tasks.
- Selection Strategy: Match the right accreditation, capacity, pricing levels and SLA expectations of inspection contractor to specific client requirements, ensuring high-risk or high-complexity jobs are only handled by top-tier providers.
- Inspections Workflow & Job Delivery
- End-to-End Oversight: Manage the full "order-to-completion" lifecycle. You are responsible for ensuring jobs are picked up, scheduled, and executed within the agreed SLAs.
- Relationship Mediation: Act as the primary point of contact for both the client (Landlords/Housing Associations) and the contractor. You will resolve technical blockers and clarify scope-of-work discrepancies in real-time.
- Performance Metrics & Quality Control
- KPI Tracking: Monitor day-to-day contractor performance using data-driven metrics (e.g. report accuracy, and punctuality).
- Continuous Audit: Review completed inspection reports to ensure they meet the Decent Homes Standard and the Building Safety Act, providing feedback or corrective actions to contractors where necessary.
Candidate Background
- Industry Expertise: Deep experience within UK Social Housing having worked for a registered provider or for a service provider. You must understand the pressures and regulatory hurdles faced by modern landlords.
- Technical Foundation: You have a background in surveying or technical property inspections. You must understand any accreditation required to deliver different kinds of surveys. You know what a "good" report looks like because you’ve written them yourself.
- Commercial Acumen: You are comfortable talking about money. You can justify costs to a client and negotiate value with a contractor without compromising the relationship.
- Data-Driven Mindset: You enjoy tracking performance. You use metrics to identify weak links in the supply chain and proactively address them.
Key Requirements
- Regulatory Knowledge: Expert-level understanding of HHSRS, UK building regulations, disrepairs, voids, damp and mould and stock condition surveys.
- Experience: 10+ years in a technical housing role (RP or contractor), ideally with experience in surveys, procurement, asset management or service delivery management.
- Tech-Savvy: Ability to navigate and leverage the Plentific platform to automate workflows and pull performance data.
- Communication: Authoritative yet collaborative; able to hold contractors accountable while maintaining a "partner" relationship.
Benefits
As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:
- A competitive compensation package
- 25 days annual holiday + 1 additional day for every year served up to 3 years.
- Flexible working environment including the option to work abroad
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
- Enhanced parental leave
- Life insurance (4x salary)
- Employee assistance program
- Company volunteering day and charity salary sacrifice scheme
- Learning management system powered by Udemy
- Referral bonus and charity donation if someone you introduce joins the company
- Season ticket loan, Cycle to work, Electric vehicle and Tech scheme programs
- Pension scheme
- Work abroad scheme
- Company-sponsored lunches, dinners and social gatherings
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Services Delivery Lead in London employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Delivery Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Plentific and understanding their mission. Be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate; you’re genuinely excited about transforming property management!
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your skills and how they can benefit Plentific. Keep it concise and impactful—think of it as your personal brand statement that highlights your unique value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of innovative property management.
We think you need these skills to ace Services Delivery Lead in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for property management shine through. We want to see that you’re genuinely excited about the role and our mission at Plentific!
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in UK Social Housing and technical property inspections. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the Services Delivery Lead role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Plentific.
How to prepare for a job interview at Story Terrace Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of UK housing regulations and standards. Familiarise yourself with the HHSRS, Building Safety Act, and the types of surveys you'll be dealing with. This will show that you're not just a candidate, but someone who understands the industry inside out.
✨Showcase Your Experience
Prepare to discuss your past roles in detail, especially any experience related to service delivery management or technical property inspections. Use specific examples to highlight how you've tackled challenges and delivered results in previous positions. This will help demonstrate your capability for the role.
✨Be Data-Driven
Since the role involves monitoring performance metrics, come prepared with examples of how you've used data to drive decisions in your past roles. Discuss any tools or methods you've employed to track performance and improve processes. This will resonate well with their focus on data-driven insights.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. The role requires you to mediate between clients and contractors, so showcasing your communication skills is key. Be ready to discuss how you've successfully navigated difficult conversations or resolved conflicts in the past.