At a Glance
- Tasks: Lead a team to enhance investor experiences and streamline operations in a growing platform.
- Company: Join Titanbay, a dynamic company shaping the future of investor services.
- Benefits: Enjoy 28 days holiday, private health insurance, and flexible working options.
- Other info: Embrace a culture of diversity and continuous improvement in a fast-paced environment.
- Why this job: Make a real impact by leading a team and improving investor operations.
- Qualifications: Experience in fund operations and strong leadership skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for an Investor Services Lead to take ownership of our client-facing operations function during a defining period of growth. This is an exciting opportunity for an experienced operator who thrives at the intersection of fund operations and investor experience and who wants to help shape how a category-defining platform scales.
You’ll lead a team of four, own the end-to-end investor lifecycle, and be the senior point of escalation for complex investor situations. What matters most is your judgement, your leadership, and the bar you set for how the function runs.
What You’ll Be Responsible For:
- Leading and developing a team of four Investor Services professionals, setting direction and raising the bar on quality and culture
- Owning the end-to-end investor lifecycle, from onboarding through capital calls, distributions, and reporting
- Acting as the senior escalation point for complex investor issues, bringing calm, expertise, and resolution
- Partnering with Legal, Product, and Compliance to ensure controls and regulatory alignment hold as we scale
- Driving continuous improvement of operational processes, with a strong bias for automation and efficiency
- Overseeing fund documentation and investor reporting, holding the line on accuracy and timeliness
- Leading operational readiness planning for new fund launches
- Representing Titanbay credibly in client conversations with sophisticated investor stakeholders
What We’re Looking For:
- Solid experience in the funds industry, ideally private markets, from an operations or investor services background
- A proven people leader with a real track record of developing teams and raising performance
- Deep understanding of fund operations mechanics and investor requirements
- Strong interpersonal and client-facing skills, comfortable with sophisticated stakeholders
- Comfortable with ambiguity and scaling operations in fast-moving environments
- A process mindset paired with a continuous improvement instinct
- Confidence using technology to streamline operations, and genuine curiosity about what's next
Benefits:
- 28 days holiday plus bank holidays (with the option to roll over up to 5 days per year)
- Employee share options
- Private health insurance
- Private dental cover
- Life insurance (3x salary)
- Flexible salary sacrifice pension
- ClassPass health & wellbeing membership
- Juno lifestyle allowance
- Employee Assistance Programme (EAP)
- ParentPromise digital new parent support
- Flexible working
- Work from anywhere (up to one month per year)
- Regular team events, lunches, and days out
Our Commitment to Diversity:
Titanbay does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under the law. We are committed to providing equal employment opportunities and benefits to all.
Investor Services Lead in London employer: Story Terrace Inc.
At Titanbay, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an Investor Services Lead, you will not only lead a talented team but also enjoy a range of benefits including flexible working arrangements, generous holiday allowances, and opportunities for professional growth in a fast-paced environment. Our commitment to employee well-being and continuous improvement ensures that you will thrive while making a meaningful impact in the funds industry.
StudySmarter Expert Advice🤫
We think this is how you could land Investor Services Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the funds industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of fund operations and investor services. Be ready to discuss how you've tackled complex investor issues in the past – it’ll show you’re the calm, expert leader they need!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at StudySmarter – we’re all about growth and innovation in the investor services space!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Share a brief insight from your conversation to remind them why you’re the right fit for the Investor Services Lead role.
We think you need these skills to ace Investor Services Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Investor Services Lead role. Highlight your experience in fund operations and any leadership roles you've had. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about investor services and how you can contribute to our growth. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and improve processes. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Story Terrace Inc.
✨Know Your Stuff
Make sure you have a solid understanding of fund operations and investor services. Brush up on the end-to-end investor lifecycle, as well as any recent trends in private markets. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and developing talent. Think about specific situations where you've raised performance or improved team culture. This will demonstrate your capability to lead a team of Investor Services professionals effectively.
✨Be Ready for Complex Scenarios
Anticipate questions about handling complex investor issues. Prepare to discuss how you’ve resolved challenging situations in the past, showcasing your calmness and expertise. This will show that you’re equipped to be the senior escalation point.
✨Emphasise Continuous Improvement
Talk about your process mindset and any initiatives you've led to drive efficiency and automation. Be ready to share ideas on how you would approach operational readiness for new fund launches, as this aligns with their focus on scaling operations.
