At a Glance
- Tasks: Lead property operations and manage inspection workflows for high-quality housing services.
- Company: Join Plentific, a pioneering proptech company transforming property management.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health benefits.
- Other info: Dynamic team culture with opportunities for growth and global impact.
- Why this job: Make a real impact in the property sector while shaping the future of housing.
- Qualifications: 10+ years in UK social housing with strong technical and commercial skills.
The predicted salary is between 75600 - 92400 £ per year.
About Us
At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience.
Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact. We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.
The Role
At Plentific, we don’t just facilitate connections; we ensure the delivery of high-standard housing services. We are looking for a Head of Property Operations to take end-to-end ownership of the inspection and survey workflow. This is a high-impact role where you will manage the full lifecycle of inspection work orders, assuring delivery of inspections with contractor surveyors. The role will be responsible from the initial technical vetting of a contractor to the final commercial delivery of required inspection jobs like post-disrepair surveys, damp and mold inspections, void inspections, stock condition surveys and pre/post work surveys with the client.
End-to-End Responsibilities
- Commercial & Pricing Management
- Service Catalogue: Create inspection service offering catalogue of Plentific and grow it with sustainable contractor base.
- Pricing: Lead discussions with clients regarding project costs, ensuring that pricing models are sustainable and reflect the technical complexity of the survey work.
- Margin Protection: Negotiate with contractors to ensure competitive rates while maintaining Plentific’s commercial margins and quality standards.
- Contractor Onboarding & Vetting
- Capability Evaluation: Lead the technical assessment of new inspection and surveyor contractors entering the platform. You will verify their qualifications, past performance, and specific expertise in UK housing standards to ensure they are fit for dedicated inspection tasks.
- Selection Strategy: Match the right accreditation, capacity, pricing levels and SLA expectations of inspection contractor to specific client requirements, ensuring high-risk or high-complexity jobs are only handled by top-tier providers.
- Inspections Workflow & Job Delivery
- End-to-End Oversight: Manage the full "order-to-completion" lifecycle. You are responsible for ensuring jobs are picked up, scheduled, and executed within the agreed SLAs.
- Relationship Mediation: Act as the primary point of contact for both the client (Landlords/Housing Associations) and the contractor. You will resolve technical blockers and clarify scope-of-work discrepancies in real-time.
- Performance Metrics & Quality Control
- KPI Tracking: Monitor day-to-day contractor performance using data-driven metrics (e.g. report accuracy, and punctuality).
- Continuous Audit: Review completed inspection reports to ensure they meet the Decent Homes Standard and the Building Safety Act, providing feedback or corrective actions to contractors where necessary.
Candidate Background
- Industry Expertise: Deep experience within UK Social Housing having worked for a registered provider or for a service provider. You must understand the pressures and regulatory hurdles faced by modern landlords.
- Technical Foundation: You have a background in surveying or technical property inspections. You must understand any accreditation required to deliver different kinds of surveys. You know what a "good" report looks like because you’ve written them yourself.
- Commercial Acumen: You are comfortable talking about money. You can justify costs to a client and negotiate value with a contractor without compromising the relationship.
- Data-Driven Mindset: You enjoy tracking performance. You use metrics to identify weak links in the supply chain and proactively address them.
Key Requirements
- Regulatory Knowledge: Expert-level understanding of HHSRS, UK building regulations, disrepairs, voids, damp and mould and stock condition surveys.
- Experience: 10+ years in a technical housing role (RP or contractor), ideally with experience in surveys, procurement, asset management or service delivery management.
- Tech-Savvy: Ability to navigate and leverage the Plentific platform to automate workflows and pull performance data.
- Communication: Authoritative yet collaborative; able to hold contractors accountable while maintaining a "partner" relationship.
Benefits
As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:
- A competitive compensation package
- 25 days annual holiday + 1 additional day for every year served up to 3 years.
- Flexible working environment including the option to work abroad
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
- Enhanced parental leave
- Life insurance (4x salary)
- Employee assistance program
- Company volunteering day and charity salary sacrifice scheme
- Learning management system powered by Udemy
- Referral bonus and charity donation if someone you introduce joins the company
- Season ticket loan, Cycle to work, Electric vehicle and Tech scheme programs
- Pension scheme
- Work abroad scheme
- Company-sponsored lunches, dinners and social gatherings
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Head of Property Operations in London employer: Story Terrace Inc.
At Story Terrace Inc., we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Marketing Director in the UK, you will not only lead a talented team but also enjoy competitive benefits such as a substantial salary, private health insurance, and ample vacation time, all while contributing to meaningful growth and brand development in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Property Operations in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Story Terrace Inc..
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Story Terrace Inc.? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Story Terrace Inc.'s careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Head of Property Operations in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Head of Property Operations role at Story Terrace Inc., tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Story Terrace Inc.
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Story Terrace Inc. operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Story Terrace Inc.. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Story Terrace Inc..
