Head of Field Operations in London

About the Role

We’re looking for someone to build and own the operational function that plans, deploys, and runs our MicroFactories, end to end: from the first conversation about where a unit is going, through to it producing at full output, and on to wherever it goes next. You’ll work directly with the COO to define the strategy and blueprint behind this, using our first deployments to shape it.

This isn’t a role that runs a single site. It’s the person who designs and owns how AUAR does deployment and operations as a discipline: the logistics of getting a unit onto a customer’s site and live, the project management of keeping it producing against schedule, the staffing and supply model behind it, and the redeployment process that moves it on. You’ll use our first handful of deployments to build the blueprint (the plan, the playbook, the systems) that we scale as we take on more partners and more sites, at pace.

You’ll work in lockstep with our commercial team. A signed contract isn’t the finish line, it’s the start of a partnership we need to onboard well and grow. You’re the operational counterpart to commercial through that whole arc: making sure a new partner’s first deployment goes well, that they’re getting what they signed up for, and that the relationship is set up to expand rather than stall. Where commercial owns the deal, you own the delivery that makes the partnership real.

This role draws on both logistics and project management, and it carries real seniority. You won’t be working through a fixed task list, you’ll be building and shaping the function as you go. You need to be hands‑on enough to get a deployment right yourself, and senior enough to turn what you learn into a system others can run.

Key Responsibilities

• Deployment lifecycle - Own the end‑to‑end plan for getting a MicroFactory live on a partner’s site (site readiness, logistics, staffing, schedule), and for decommissioning and redeploying it into new communities.
• Partner onboarding and growth - Work directly with the commercial team as new partners come on board, making sure the operational delivery matches what was sold, and that a strong first deployment turns into a growing relationship.
• Building and scaling the blueprint - Keep evolving the team, tools, and processes behind our deployment and operations model as we grow from a handful of deployments to many running in parallel.
• Operational ownership - Oversee how each MicroFactory is staffed and run once live, including the operator model, escalation paths for engineering support, and the supply and spares model that keeps it producing.
• Safety, compliance & permitting - Own site safety standards, insurance coordination, and permitting and regulatory requirements for each new location.
• Performance and improvement - Produce data and reports for internal stakeholders on MicroFactory performance, and use them to identify opportunities to reduce cost and lead time, increase efficiency and flexibility, and feed learnings back into product development.
• Partners and tooling - Determine the right local, regional, and global partners to support our operations, and the right tooling to keep communication seamless across sites, partners, and internal teams.

About You

• Track record building functions from scratch - You’ve built an operational, logistics, or delivery function from close to nothing, designed the process rather than just following one, at a company where the answer wasn’t already written down.
• Project management experience - Spanning physical/logistical delivery as well as stakeholder and schedule management.
• Commercial fluency - Experience working closely with a commercial or sales function, particularly around onboarding.