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- Tasks: Manage multiple book projects, ensuring smooth delivery from start to finish.
- Company: Join StoryTerrace, the leader in ghostwritten memoirs in the UK and US.
- Benefits: Competitive salary, bonus scheme, 25 vacation days, and a supportive work environment.
- Why this job: Be the driving force behind inspiring stories and enhance client experiences.
- Qualifications: 1-2 years of project management experience and strong customer service skills.
- Other info: Work in a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 27500 - 30500 £ per year.
About Us
StoryTerrace turns life stories into books using professional writers, editors, designers, and its proprietary software platform, Bookmaker. It is the market leader for ghostwritten memoirs in the UK and the US. Its fast-growing PRO line focuses on thought leadership books for public speakers and C-level execs.
We’re looking for a highly organised, customer‑focused Editorial Project Manager to support the successful delivery of our book projects from kick‑off through to print. This role is ideal for someone who thrives in a high‑volume, client‑facing environment, enjoys coordinating multiple stakeholders, and takes pride in delivering an outstanding customer experience.
About the Role
- At its core, the Editorial Project Manager safeguards the integrity of the process, not the prose: creating the structure and accountability that allow all contributors to do their best work while keeping the project on track.
- Coordinate and balance 60‑80 concurrent projects, ensuring all stages progress smoothly and on schedule.
- Act as the primary contact and operational liaison between the client, writer, designer and internal team.
- Build trusted relationships with clients via phone call and email, acting as a calm, confident, and empathetic guide throughout the customer journey.
- Drive client satisfaction, retention, and advocacy.
- Troubleshoot challenges that arise during production, help identify practical solutions and elevate where necessary.
- Identify, present, and close upgrade opportunities within your project portfolio.
- Handle complex conversations, feedback, and sensitive subject matter with professionalism and emotional intelligence.
- Ensure final outputs meet StoryTerrace’s editorial and production benchmarks (without being a hands‑on editor).
About You
- At least 1‑2 years of experience managing multiple concurrent projects in a fast‑paced environment.
- Strong customer service background with confidence handling emotionally complex work.
- Commercial awareness and experience identifying or supporting upsell opportunities.
- Proven ability to manage stakeholders, timelines, and competing priorities.
- Comfortable working with systems, new technologies, and AI‑enabled tools.
- Proactive problem solver, calm under pressure, and confident working independently.
- Collaborative, adaptable, and motivated by delivering meaningful outcomes.
- Excellent written English; strong editing or writing skills are a bonus.
- Must be based in and eligible to work in the UK.
Compensation, Perks & Benefits
Annual base salary range £27,500 - £30,500 based on experience, with bonus & commission scheme. 25 vacation days + 8
Editorial Project Manager in London employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Editorial Project Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their style and values so you can show how you fit right in. We want to see your passion for storytelling and project management!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Editorial Project Manager. Highlight your organisational skills and customer service background to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Editorial Project Manager in London
Some tips for your application 🫡
Show Your Organisational Skills: As an Editorial Project Manager, we want to see how organised you are right from the start. Use your application to showcase your ability to manage multiple projects and timelines effectively. Highlight any tools or methods you use to keep everything on track!
Emphasise Customer Focus: We’re all about delivering an outstanding customer experience, so make sure to highlight your customer service background. Share examples of how you've built relationships with clients and handled complex conversations with empathy and professionalism.
Be Clear and Concise: When writing your application, clarity is key! We appreciate straightforward communication, so avoid jargon and get straight to the point. Make sure your passion for the role shines through without overwhelming us with too much information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Story Terrace Inc.
✨Know the Company Inside Out
Before your interview, make sure you understand StoryTerrace's mission and values. Familiarise yourself with their services, especially the Bookmaker platform. This will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Project Management Skills
Prepare specific examples from your past experiences where you've successfully managed multiple projects simultaneously. Highlight your organisational skills and how you’ve kept projects on track while maintaining client satisfaction. This will show that you’re ready for the fast-paced environment they operate in.
✨Demonstrate Emotional Intelligence
Since the role involves handling emotionally complex work, be ready to discuss how you've navigated sensitive conversations in the past. Share instances where you've built trust with clients and resolved conflicts, showcasing your calm and empathetic approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about how they measure client satisfaction or what tools they use for project management. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.