At a Glance
- Tasks: Deliver exceptional customer service and support clients through their separation journey.
- Company: Join a passionate team dedicated to making a difference in people's lives.
- Benefits: Enjoy a competitive salary, private healthcare, and 28 days holiday plus bank holidays.
- Other info: Hybrid working after three months and opportunities for personal growth in a supportive environment.
- Why this job: Gain valuable experience in family law while helping others during challenging times.
- Qualifications: A proactive attitude, strong communication skills, and a curiosity for technology are essential.
The predicted salary is between 28000 - 28000 £ per year.
In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner. The team is small but mighty and we are committed to our mission and values. You will develop transferable skills and gain experience in the divorce and separation process.
You will be required to work from our Richmond office, Monday to Friday. After three months of employment, you will be able to work in a hybrid way (three days in the office, two days at home, on a rota basis).
Key Responsibilities- Provide outstanding customer service to our customers to support the progress of their separation in a timely manner.
- Help customers with queries (via phone and email), answering them in a timely and efficient manner, delivering beyond our customers’ expectations and performing to the highest professional standards.
- Manage customer data accurately and efficiently on our various tech platforms.
- Cover incoming/outgoing post and email correspondence from court and other administrative duties.
- Support the divorce specialist teams with their cases as required.
- Liaise with the court to track cases when required.
- Spot opportunities to use AI and other tools to make processes simpler and more efficient – and give it a try.
- A can-do attitude – you’re proactive, spot what needs doing, take initiative and learn as you go.
- Customer obsession – you think about the customer first in every decision you make.
- Resilience and adaptability – you’re comfortable with change and ambiguity, and enjoy fast-paced work.
- Curiosity about AI and technology – you’re open to using AI tools to work smarter and look for ways to remove friction from everyday tasks.
- High emotional intelligence – you can support customers through emotional and stressful situations with warmth and professionalism.
- Strong communication skills – you adapt your style to suit the person you’re speaking with and can answer queries clearly and with confidence.
- Ability to work autonomously and take accountability for your workload. You can plan and manage your own workload efficiently.
- Strong organisational skills and ability to check details to ensure accuracy and efficiency.
- Proactivity and flexibility – our team members work efficiently and support each other.
- A degree in a legal discipline.
- Previous work experience in family law, particularly in divorce and financial remedy proceedings in England & Wales.
- Salary of £28,000 per annum.
- Private healthcare insurance.
- Group life assurance.
- Employee assistance programme.
- Pension scheme (after three months of employment).
- 28 days holiday plus bank holidays per annum.
- Cycle to work scheme.
We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.
Customer Service and Administration Assistant in London employer: Story Terrace Inc.
Join a dynamic team in Richmond where your contributions directly impact the lives of our customers navigating separation. We pride ourselves on fostering a supportive work culture that values diversity and encourages personal growth, offering hybrid working options after three months, competitive benefits including private healthcare, and a commitment to using innovative technology to enhance our services. With a focus on employee development and a customer-first approach, we provide a meaningful and rewarding environment for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Administration Assistant in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in. Plus, it gives you some great talking points during the chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role, especially your customer service experience and adaptability. We want you to shine!
✨Tip Number 3
Show off your tech-savviness! Since they’re keen on using AI and tech tools, be ready to discuss any relevant experience you have. Maybe share an example of how you’ve used technology to improve a process in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Service and Administration Assistant in London
Some tips for your application 🫡
Show Your Customer Obsession:When writing your application, make sure to highlight your passion for customer service. Share examples of how you've gone above and beyond for customers in the past. We love candidates who put the customer first!
Be Proactive and Adaptable:We’re looking for someone with a can-do attitude! In your application, mention times when you took the initiative or adapted to changes. This will show us that you’re ready to tackle the fast-paced environment we thrive in.
Communicate Clearly:Strong communication skills are key for this role. Make sure your application is clear and concise. Use straightforward language and structure your thoughts well, so we can see your ability to communicate effectively right from the start.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Story Terrace Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle queries efficiently and your approach to maintaining professionalism in stressful situations.
✨Demonstrate Your Tech Savviness
The job mentions using AI and tech tools to improve processes. Be ready to discuss any relevant experience you have with technology, especially in customer service or administration. If you’ve used specific tools or platforms, mention them and how they helped streamline your work.
✨Emphasise Your Adaptability
This role requires resilience and adaptability, so be prepared to share instances where you've successfully navigated change or ambiguity. Talk about how you manage your workload and stay organised, especially in fast-paced environments, to show that you can thrive in their dynamic team.
