At a Glance
- Tasks: Manage clinical partnerships and deliver therapy while driving account growth.
- Company: Join HelloSelf, a pioneering mental health platform transforming therapy with technology.
- Benefits: Competitive salary, equity, private medical insurance, and flexible working options.
- Other info: Opportunity for career advancement into senior roles as the company scales.
- Why this job: Make a real impact in mental health while growing your career in a dynamic environment.
- Qualifications: Qualified CBT therapist with at least 2 years of post-qualification experience.
The predicted salary is between 50000 - 55000 £ per year.
About Us
At HelloSelf, we provide therapy and coaching to help people feel and live better. Our innovative video therapy platform connects members with the UK’s leading psychologists and CBT therapists, offering flexibility and convenience. Utilising technology, we extend the boundaries of traditional therapy, harnessing AI to accelerate progress and promote long-term wellness beyond treatment. There are substantial unmet mental health needs within the UK and globally. We’re on a mission to innovate and make Every Self Better. We’re a small, talented, high energy, inclusive and supportive team with strong business and clinical leadership.
About the Role
We’re looking for a qualified CBT therapist who wants to step into a commercial account management position - and who is energised, not deterred, by that shift. You’ll own the full lifecycle of our clinical partnerships - from scoping and go‑live through to growth and renewal. Your primary focus at the outset will be a large, established case management partner, and you’ll be responsible for making that account a success: growing throughput, hitting SLAs, and deepening the relationship commercially. Roughly 60% of your time is account management and partnership work; 40% is direct clinical delivery and providing risk and safeguarding advice/consultation to HelloSelf’s therapy network alongside the Clinical Excellence Team. That clinical component isn’t incidental - seeing members from the accounts you manage is how you stay sharp on what we’re actually delivering, and it’s part of what makes you credible in the room with partners. You’ll also work with Neurodiverse and/or CAMHS members depending on your specialism and the partner’s needs. You’ll report to the Head of Clinical Partnerships and work closely with our Clinical Excellence, Customer Operations and Product teams.
Key Responsibilities
- Own and grow the partner account
- Act as the single point of contact for your partner — the face of HelloSelf in every conversation.
- Drive account growth: increase referral volume, deepen the relationship, and identify upsell and expansion opportunities.
- Manage the full partner lifecycle from onboarding through go‑live and into business‑as‑usual.
- Run regular partner check‑ins, deliver outcome reports, and lead commercial reviews.
- Spot risks early and resolve them before they become problems for the partner or for us.
Make delivery work
- Ensure SLAs are met and referrals flow cleanly through the system.
- Coordinate across internal teams — clinical, operations, product — to keep delivery on track.
- Own the partner briefing, scope documentation and delivery design so there’s always a single source of truth.
- Track weekly active members and usage data; flag trends and act on them quickly.
Be the clinical voice in the room
- Conduct a protected clinical caseload (approximately 20% of your time) with members from the accounts you manage, maintaining your BABCP accreditation and clinical standards.
- Use your direct clinical experience to inform how we improve delivery for the partner — you’re not just reading reports, you’re seeing the work.
- Represent HelloSelf confidently in clinical and commercial partner meetings — you’re the grown‑up in the room on both dimensions.
- Liaise with our Clinical Excellence team on quality, outcomes and any clinical concerns arising from your accounts.
Contribute to how we scale
- Feed insights from partners and members back into product and clinical decisions.
- Work directly with our product, engineering and design teams to develop and improve our technology and AI solutions — your clinical perspective on what partners and members need is essential input, not a nice‑to‑have.
- Help shape and refine our clinical account management model as we grow.
- Support the development of a repeatable, scalable approach to clinical partnerships.
About You
- Qualified CBT therapist, BABCP accredited with at least 2 years experience post‑qualification.
- Commercially curious — you’re drawn to the business side of healthcare, not just the clinical side. You want to understand how the commercial model works and you’re motivated by growing an account, not just servicing it.
- Some exposure to account management, partnerships, or commercial roles — whether inside or outside a clinical setting. Or a compelling reason why you’re ready to make that move.
- Confident in external meetings: you hold your own with senior stakeholders and represent HelloSelf professionally with partners.
- Organised and delivery‑focused — you track what you’ve committed to and follow through.
- Comfortable with data: you can read a report, spot what matters, and act on it.
- Excellent theoretical understanding and practice of evidence‑based and NICE‑recommended therapies is essential — and you’re genuinely interested in how technology and AI can extend what those therapies can do.
- Experience in case management, occupational health, insurance or EAP environments is a plus.
- Experience in safeguarding and managing risk is a plus.
Compensation, Perks & Benefits
- Salary £50–55k depending on experience.
- Equity — a stake in what we’re building.
- AXA private medical insurance.
- Flexible working, with two days per week in our Shoreditch office.
- Protected clinical caseload to maintain your BABCP accreditation.
- Direct exposure to the commercial and strategic decisions of a fast‑growing mental health company.
- A clear path to grow into a senior clinical partnerships or commercial leadership role as we scale.
Clinical Account Manager (CBT) in London employer: Story Terrace Inc.
At HelloSelf, we pride ourselves on being an exceptional employer that champions innovation in mental health care. Our inclusive and supportive work culture fosters collaboration and personal growth, offering employees the unique opportunity to engage directly with both clinical practice and commercial strategy. With flexible working arrangements and a clear pathway for career advancement, particularly in our vibrant Shoreditch location, we empower our team to make a meaningful impact while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Account Manager (CBT) in London
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Story Terrace Inc.. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Story Terrace Inc..
We think you need these skills to ace Clinical Account Manager (CBT) in London
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Story Terrace Inc.:Take some time to research Story Terrace Inc. and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Story Terrace Inc.
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Story Terrace Inc.'s values and approach.
