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For Companies At a Glance
- Tasks: Lead and optimise operational processes across customer service, product operations, and compliance.
- Company: Join Sling, a fintech startup revolutionising money transfers with blockchain technology.
- Benefits: Competitive salary, equity package, and opportunities for professional growth.
- Why this job: Be part of a fast-growing team and make a real impact in the fintech space.
- Qualifications: Early-career with some management experience and strong analytical skills.
- Other info: Enjoy a collaborative environment with autonomy and exciting team events.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
Sling aims to create a world where sending and receiving money is effortless. The app allows users to pay people, not numbers -- no account numbers, IBAN or sort code needed, all you need is the recipient's name to send them money. The app leverages blockchain technology to allow for almost instant money transfers in any currency for a negligible fee. Sling is available in 50+ countries and is available in the Android and iOS app stores. Sling is a product by Avian Labs, Inc.
About the Role
We're hiring a BizOps Lead to take ownership of a broad set of operational responsibilities across customer service, product operations, operational compliance, and general company operations. This is a handsâon role with real scope: you'll run key processes, improve them, and build lightweight processes and structure around how the company operates.
We're looking for someone ambitious with a consultingâstyle toolkit, strong analytical instincts, and enough management experience to confidently run small teams or operational pods. You don't need decades of experience -- a year or two of leading even one person is fine -- but you do need to be the kind of person who sees messy problems and fixes them.
Key Responsibilities
- You will develop, own and operate a breadth of operational processes across the company and work with a varied and wide ranging set of roles across the company.
- Customer Service
- Oversee customer support workflows.
- Ensure internal and external FAQs stay accurate and up to date.
- Track and improve team performance.
- Ensure timely and detailed feedback to product and engineering teams on customer trends.
- Coordinate Applause testing and followâup.
- Manage translation workflows across product surfaces.
- Run KYC review processes.
- Manage chargebacks queues.
- Handle "unknown card" investigation workflows.
- Own DORA and internal workâmanagement tasks within Vanta.
- Manage ISO 27001 efforts in Vanta.
- Handle HR administration: employment contracts, benefits management and similar tasks.
About You
- Earlyâcareer but sharp: exâconsultant or similar analytical background preferred.
- Some management time under your belt (even one direct report or a short period is fine).
- Comfortable switching contexts and keeping multiple operational areas moving.
- Clear communicator who can work directly with founders and crossâfunctional leads.
- Bias toward tightening processes and removing operational friction rather than creating bureaucracy.
Compensation, Perks & Benefits
- Competitive salary and equity package.
- Opportunity to be a core part of a fastâgrowing fintech startup.
- Collaborative and innovative work environment with autonomy.
- Professional growth opportunities, team offsites, and events.
BizOps Lead London (Hybrid) employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land BizOps Lead London (Hybrid)
â¨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that arenât even advertised yet.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them youâre not just another candidate; youâre genuinely interested in what they do and how you can contribute.
â¨Tip Number 3
Practice your pitch! You want to be able to clearly explain who you are, what you bring to the table, and why youâre excited about the role. Keep it concise and engaging.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace BizOps Lead London (Hybrid)
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the BizOps Lead role. Highlight any relevant operational responsibilities you've had, especially those that show your analytical skills and management experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a great fit. Be sure to mention specific examples of how you've tackled messy problems in the past.
Showcase Your Communication Skills: As a BizOps Lead, clear communication is key. In your application, demonstrate your ability to convey complex ideas simply. Whether it's through your CV or cover letter, make sure we can see your knack for clear and effective communication.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows us youâre keen on joining our team!
How to prepare for a job interview at Story Terrace Inc.
â¨Know the Company Inside Out
Before your interview, make sure you understand Sling's mission and how it operates. Familiarise yourself with their app and the unique features that set it apart in the fintech space. This will not only show your enthusiasm but also help you connect your skills to their needs.
â¨Showcase Your Analytical Skills
As a BizOps Lead, you'll need strong analytical instincts. Prepare examples from your past experiences where you've tackled complex problems or improved processes. Be ready to discuss how you can apply these skills to enhance operational efficiency at Sling.
â¨Demonstrate Leadership Experience
Even if you have limited management experience, highlight any instances where you've led a team or project. Discuss how you motivated others, resolved conflicts, or streamlined workflows. This will reassure them of your capability to manage small teams effectively.
â¨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Sling's operations, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
