At a Glance
- Tasks: Lead operations across multiple sites, ensuring smooth performance and compliance.
- Company: Dynamic fulfilment company with a focus on innovation and teamwork.
- Benefits: Generous holiday allowance, pension scheme, and health & wellbeing budget.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real impact in operational excellence.
- Qualifications: Experience in fulfilment or warehouse operations and strong leadership skills.
The predicted salary is between 36000 - 36000 £ per year.
The Operations Associate is a multi-site operational lead supporting performance, stock control, and compliance across our Midlands hubs. This role provides stability across sites and steps up to lead shifts when required. Working across Wellingborough, Lichfield and Loughborough, this role ensures operational continuity by covering absences at both Hub Associate and Hub Manager level, reinforcing standards, and promoting best practice across the region.
The Function Fulfilment is the heartbeat of our operation, ensuring every order reaches the doorstep safely, on time, and in full. The Operations Associate strengthens this foundation by providing cross-site resilience, leadership cover, and operational discipline. This role acts as a flexible operational utility, plugging gaps, maintaining stock integrity, upholding compliance standards, and supporting driver performance to protect OTIFIQ and cost control.
Duties and Areas of Responsibilities
- Multi-Site Operational Coverage
- Work across all Midlands hubs each week, providing consistent operational support.
- Cover Hub Associate duties during absences, including stock handling, picking, yard management, and compliance checks.
- Step up to cover Hub Manager responsibilities during holidays or sickness, ensuring smooth shift leadership and delivery execution.
- Provide additional capacity during peak periods, recruitment gaps, or change rollouts.
- Support movement of stock between sites to maintain route readiness and minimise shortages.
- Compliance & Safety Standards
- Identify recurring stock discrepancies and implement corrective actions.
- Champion daily compliance routines (vehicle checks, food safety, H&S controls).
- Support audits and ensure documentation standards are consistently met across hubs.
- Reinforce defect reporting discipline and proactive risk identification.
- Shift Leadership & OTIFIQ Protection
- Lead shift operations when covering Hub Manager absence, ensuring dispatch readiness and full route coverage.
- Support rota execution and address coverage risks early.
- Act as escalation point for operational issues before they impact OTIFIQ.
- Driver Champion & Best Practice
- Support recruitment, onboarding and coaching of new drivers across sites.
- Promote safe driving behaviours and consistent OTIFIQ standards.
- Share best practice between hubs and support implementation of operational improvements.
- Act as a role model for accountability, discipline, and performance culture.
KPIs
- Contribution to Hub OTIFIQ (99%+ target support)
- Route coverage stability during absences
- Stock accuracy & reconciliation compliance
- Audit & compliance completion rate (100%)
- Reduction in repeat operational failures
Skills breakdown
- Experience in fulfilment, warehouse, or last-mile delivery operations.
- Strong understanding of stock control, compliance, and yard operations.
- Confident stepping up into leadership responsibilities when required.
- Comfortable working flexibly across multiple sites.
- Strong organisational and problem-solving skills in live operational settings.
- Proactive, disciplined, and solutions-focused mindset.
- Valid UK driving licence.
Competencies & Behaviours
- Accountability – owns outcomes across sites.
- Flexibility – adapts quickly to different hubs and teams.
- Leadership Presence – calm and credible when stepping up.
- Operational Discipline – reinforces standards consistently.
- Continuous Improvement – identifies gaps and drives fixes.
Benefits
- 25 days holiday + 8 bank holidays (5 flexible) + your birthday off
- EMI Share Options
- Up to 6% matched company pension
- Access to thanksBen for core & flexible benefits including retailer and cinema discounts
- Employee discount on Modern Milkman products
- Enhanced parental leave & pay
- Life Insurance
- Cycle to work scheme & Octopus EV salary sacrifice
- £300 L&D budget per year
- £300 health & wellbeing budget
- £300 workwear allowance to help get you set up
- In-person company events
- Endless product samples - our category managers love a taste test
- 2x volunteering days and team volunteering days
- Loads of company clubs to join, from book clubs, running, cycling and anything else you fancy
Interview process
- Screening call with people team
- Hiring manager interview
- Operational scenario / technical conversation
- Ways of working conversation
Due to the high volume of applications, it might take us a little longer to get back to you. Most feedback will be shared via email, and we make every effort to provide specific and constructive insights whenever possible. We strongly encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives.
Operations Associate, Midlands, UK in Lichfield employer: Story Terrace Inc.
As an Operations Associate with us in the Midlands, you'll be part of a dynamic team that values operational excellence and employee growth. We offer a supportive work culture with extensive benefits, including generous holiday allowances, share options, and a commitment to your professional development through dedicated budgets for learning and wellbeing. Join us to make a meaningful impact across our hubs while enjoying a flexible and engaging work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate, Midlands, UK in Lichfield
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Story Terrace Inc. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Story Terrace Inc.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Story Terrace Inc. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Associate, Midlands, UK in Lichfield
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Story Terrace Inc.:This is your chance to really connect with the team at Story Terrace Inc.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Story Terrace Inc.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Story Terrace Inc..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Story Terrace Inc. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Story Terrace Inc.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
