At a Glance
- Tasks: Ensure smooth hub operations by handling stock and preparing orders accurately.
- Company: Join Modern Milkman, a global leader in sustainable home deliveries.
- Benefits: Enjoy 25 days holiday, employee discounts, and a £300 L&D budget.
- Other info: Join fun company clubs and enjoy volunteering opportunities.
- Why this job: Make a real impact in sustainability while developing your skills.
- Qualifications: No specific qualifications required, just a passion for teamwork and organisation.
The predicted salary is between 31200 - 31200 € per year.
Salary - £31,200
Hours – 16:00 to 00:30 (Sunday, Monday, Tuesday, Wednesday, Thursday and Friday)
About Us
Modern Milkman started as a single milkround. Today, we’re a global platform helping hundreds of thousands of households run their homes more simply - and more sustainably. From doorstep deliveries to reducing waste and supporting local producers, we make doing the right thing the easiest option. No extra effort, no extra trips, just everyday decisions that add up to real impact.
The Role
The Hub Associate is responsible for executing the core operational tasks that keep the hub running smoothly and safely. This role ensures stock is handled accurately, orders are picked correctly, assets are managed properly, and the yard and site remain compliant and ready for despatch. The Hub Associate plays a critical role in enabling OTIFIQ by ensuring drivers leave with the right products, in full, and on time.
The Function
Fulfilment depends on disciplined preparation before routes leave the hub. The Hub Associate ensures stock accuracy, despatch readiness, and compliance standards are upheld so drivers can execute deliveries without preventable errors. Working under the guidance of the Hub Manager and Driver Team Leader, this role supports operational stability, yard organisation, waste control, and food safety compliance.
- Stock Handling & Order Preparation
- Receive, move, and store stock accurately within the hub.
- Pick and stage customer orders in line with quality and delivery standards.
- Ensure drivers are provided with the correct orders, in full, and on time.
- Perform regular stock counts and maintain accurate stock records.
- Identify, report, and process damaged or returned goods correctly.
- Support waste reduction by handling stock carefully and following process.
- Yard & Asset Management
- Maintain a clean, safe, and organised yard and operational space.
- Sort, clean, and manage returnable assets (crates, pallets, etc.).
- Prepare yard space for inbound supplier deliveries and outbound despatch.
- Ensure all waste is separated and disposed of according to recycling and compliance standards.
- Support loading and unloading activities as required.
- Compliance & Safety Execution
- Complete assigned daily checks and operational tasks accurately.
- Follow all food safety and health & safety procedures.
- Report hazards, defects or non‑compliance issues promptly.
- Support audit preparation through accurate record keeping.
- Maintain high standards of cleanliness and operational discipline.
Benefits
- 25 days holiday + 8 bank holidays (5 flexible) + your birthday off
- EMI Share Options
- Up to 6% matched company pension
- Access to thanksBen for core & flexible benefits including retailer and cinema discounts
- Employee discount on Modern Milkman products
- Enhanced parental leave & pay
- Life Insurance
- Cycle to work scheme & Octopus EV salary sacrifice
- £300 L&D budget per year
- £300 health & wellbeing budget
- £300 workwear allowance to help get you set up
- In-person company events
- Endless product samples - our category managers love a taste test
- 2x volunteering days and team volunteering days
- Loads of company clubs to join, from book clubs, running, cycling and anything else you fancy
Interview Process
Screening call with people team → Hiring manager interview → Operational scenario / technical conversation → Ways of working conversation
Due to the high volume of applications, it might take us a little longer to get back to you. Most feedback will be shared via email, and we make every effort to provide specific and constructive insights whenever possible. We strongly encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives.
Hub Associate - Lichfield employer: Story Terrace Inc.
At Modern Milkman, we pride ourselves on being an exceptional employer that values sustainability and community impact. As a Hub Associate in Lichfield, you'll enjoy a supportive work culture with ample opportunities for personal growth, including a generous benefits package featuring 25 days of holiday, enhanced parental leave, and a dedicated budget for learning and development. Join us in making a real difference while enjoying a vibrant workplace filled with engaging company events and clubs.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Associate - Lichfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Modern Milkman. Understand their mission and values, especially around sustainability and local support. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Think about the core tasks of a Hub Associate and prepare examples from your past experiences that showcase your skills in stock handling, order preparation, and compliance. We want to see how you can keep things running smoothly!
✨Tip Number 3
Be ready for scenario questions! During the interview, you might face operational scenarios. Brush up on your problem-solving skills and think about how you'd handle challenges like stock discrepancies or safety issues. Show us you can think on your feet!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hub Associate - Lichfield
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about what we do at Modern Milkman and how they can contribute to our mission.
Tailor Your CV:Make sure to customise your CV for the Hub Associate position. Highlight relevant experience in stock handling, order preparation, or compliance that aligns with the job description. We want to see how your skills fit right into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so make sure your key achievements stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Story Terrace Inc.
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Hub Associate. Familiarise yourself with stock handling, order preparation, and compliance standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the role involves maintaining a clean and organised yard, be ready to discuss your organisational skills. Share examples from past experiences where you successfully managed stock or maintained compliance. This will demonstrate your ability to keep operations running smoothly.
✨Prepare for Scenario-Based Questions
Expect operational scenario questions during the interview. Think about how you would handle situations like damaged goods or stock discrepancies. Practising these scenarios can help you articulate your problem-solving skills effectively.
✨Emphasise Teamwork and Communication
As you'll be working closely with the Hub Manager and Driver Team Leader, highlight your teamwork and communication skills. Share instances where you've collaborated with others to achieve a common goal, as this is crucial for ensuring drivers leave with the right products on time.
