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- Tasks: Lead a team to enhance user support and improve service desk strategies.
- Company: Dynamic tech services company in Leeds with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in user experience while leading a passionate team.
- Qualifications: 5-10 years of IT support experience and strong leadership skills.
- Other info: Hands-on role with a vibrant team culture and career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
A technology services company in Leeds is seeking a Service Desk Manager to oversee user support functions. In this hands-on role, you will lead the service desk team, improve support strategies, and interface with other departments to enhance user experience.
Ideal candidates will have 5-10 years of IT support experience, strong leadership skills, and a practical understanding of ITIL. The position requires onsite presence 4 days a week with one day of remote work.
Service Desk Manager — Lead IT Support (Leeds, Hybrid) employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager — Lead IT Support (Leeds, Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and leadership strategies. We want you to showcase your hands-on experience and how you've improved user support in past roles. Practice common interview questions with a mate!
✨Tip Number 3
Don’t forget to research the company! Understanding their culture and values will help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Service Desk Manager — Lead IT Support (Leeds, Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and leadership. We want to see how your background aligns with the Service Desk Manager role, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've improved support strategies or led teams in the past.
Showcase Your ITIL Knowledge: Since this role requires a practical understanding of ITIL, make sure to mention any relevant certifications or experiences. We love seeing candidates who can demonstrate their knowledge in real-world scenarios!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Story Terrace Inc.
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, as this will show your practical understanding and ability to improve support strategies.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your strong leadership skills, which are crucial for the Service Desk Manager role.
✨Understand User Experience
Research the company’s current user support functions and think about how you can enhance the user experience. Be ready to share your ideas during the interview, as this shows initiative and a genuine interest in improving their service desk operations.
✨Be Ready for Hands-On Scenarios
Since this is a hands-on role, prepare for scenario-based questions where you might need to solve a problem on the spot. Practising common IT support issues and how you would handle them can give you an edge and showcase your practical skills.
