Lead Product Manager - Subscription Platform

Location: Hybrid — three days a week (Monday, Wednesday, Thursday) at our London Bridge office.

This is a high-impact PM role reporting directly to Raylo's Co-Founder and Chief Product Officer. You'll own the subscription platform domain - the billing, asset management, logistics and reporting infrastructure that the entire business runs on. Your work will directly impact unit economics, new proposition launches, lender relationships and our ability to expand beyond the UK. There's real scope to shape the role, and AI is changing what's possible in every area you'll own.

Raylo is the subscription infrastructure for the world's leading electronics brands, powering the circular economy by making devices more accessible, affordable, and flexible for consumers and businesses. We enable the world’s leading electronics brands to shift from single-use to circular, customer‑centric business models. We’re at £70m ARR, profitable, growing fast, with 200,000+ active subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews.

Raylo's subscription platform is the engine behind everything we offer – new propositions, new markets, and the unit economics that let us keep prices competitive and grow fast. This role owns that engine: billing, asset management, forward and reverse logistics, and the reporting infrastructure that underpins our lending relationships.

• Billing and payments – owning the systems that capture payments reliably at scale, handle retries, manage failures, and keep revenue leakage low; and shipping new billing features that unlock new proposition types, pricing models and commercial structures as the business evolves.
• Lender reporting – owning the data and reporting infrastructure that keeps our lending partners informed and compliant; as we scale and expand, getting this right is critical to maintaining the financing relationships that power the whole model.
• Asset management – maximising the value of every device across its lifecycle, from first subscription through upgrade, return, refurbishment and resale; device residual values are a core unit economic lever and this role owns the product that drives them.
• Forward and reverse logistics – customers expect devices to arrive on time and returns to be frictionless; you'll own the product experience and operational integrations that make that true, consistently.
• New propositions – as Raylo expands what it offers, you'll be the platform PM who makes new launches possible; figuring out what needs to be built, what can be reused, and how to ship fast without creating technical debt that slows the next launch.
• Geographic expansion – as Raylo moves beyond the UK, you'll lead the platform thinking that makes expansion repeatable without rebuilding from scratch.

This role has a direct line to unit economics and business growth. Done well, it keeps prices down, reduces churn, protects margins and makes every new proposition or market we enter faster and cheaper to launch.

What We're Looking For: You've probably spent time frustrated that the platform you inherited couldn't move as fast as the business needed. You know what good looks like because you've built it before – and you're hungry to do it again at a company where the ambition matches yours. You're genuinely passionate about how backend systems work and energised by the challenge of making complex infrastructure feel elegant – for customers, for ops teams and for the business. You don't need to have worked in subscriptions or fintech before; you need to care deeply about how things work under the hood and have the product instinct to make them better.

Benefits:

• Fast‑track your career – 40% of our employees are promoted every review cycle (bi‑annually).
• Exclusive Raylo device lease for employees.
• Stock options for all employees.
• L&D budget to support the skills you value.
• Hybrid working model– 3 set days in the London Bridge Office (Monday, Wednesday & Thursday).
• 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you.
• Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months.
• Workplace nursery scheme for major cost savings.

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.