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For Companies At a Glance
- Tasks: Support and optimise IT systems to keep our global team productive.
- Company: Join Plentific, a leader in proptech revolutionising property management.
- Benefits: Enjoy competitive pay, flexible work, health care, and generous holiday.
- Why this job: Make an immediate impact in a dynamic tech environment.
- Qualifications: 3+ years in IT support, strong communication, and customer service skills.
- Other info: Be part of a fast-growing team with exciting career opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting‑edge technology and data‑driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimise maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real‑time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world‑class group of investors, Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.
The Role
Plentific is looking for an IT System Administrator who will help to keep the company running. In this role, you will play an important part in helping to keep our employees from around the world productive. You will gain experience solving a range of problems across a broad technical ecosystem. You will help Plentific operations evolve at scale and with business needs. You’ll provide front‑line user support for internal tools and technologies. Beyond the day‑to‑day, you will contribute to various initiatives, including continuously improving our offerings and adapting with business needs. This includes updating our tools and technologies, process improvements, and documentation efforts that help support our staff. To be successful in this position, you will need a hunger to learn and be proactive and involved with making IT the best it can be for our employees.
Responsibilities
- Ownership of all tools and services, including vendors that currently fall under the team's control.
- Ensure our hardware and software inventory are kept up to date.
- Respond to inquiries and assist in troubleshooting and resolving issues.
- Support with Internal AI workflows/integrations.
- Support use of business operational systems including Apple, Google Suite, Slack, Zoom, Okta, Jira, Confluence (Atlassian).
- Manage our Mac, Windows and Linux endpoints through MDM solutions globally.
- Proactively identify and address technical issues across the company.
- Own the IT onboarding and training curriculum.
- Design, update, and maintain IT documentation.
- Build and maintain System architecture diagrams.
- You may be required to work in a rota, which may include non‑standard work hours.
Requirements
- 3+ years of experience in a fast paced, cutting edge IT environment as an administrator or helpdesk agent.
- Experience working with Google Workspace, Okta, MDM software and Atlassian (Confluence and Jira Software).
- Ability to independently manage and prioritise workload.
- Empathetic and relational attitude with strong focus on customer service.
- Outstanding interpersonal and communication skills.
- Mastery in managing systems or helpdesk teams or equivalent.
- Experience deploying SAML and SCIM in a diverse set of SaaS applications.
- Experience handling onsite AV systems.
- Deploying on-prem technology to support is a plus.
- Experience building configuration profiles and policies.
- Experience deploying hundreds of macOS and iOS devices at scale.
- Extensive Project Management experience is a must.
Benefits
As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:
- A competitive compensation package.
- 25 days annual holiday.
- Flexible working environment including the option to work abroad.
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP.
- Enhanced parental leave.
- Life insurance (4x salary).
- Employee assistance program.
- Company volunteering day and charity salary sacrifice scheme.
- Learning management system powered by Udemy.
- Referral bonus and charity donation if someone you introduce joins the company.
- Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs.
- Pension scheme.
- Work abroad scheme.
- Company-sponsored lunches, dinners and social gatherings.
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
IT Systems Administrator employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at Plentific on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Systems Administrator role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of the tools mentioned in the job description, like Google Workspace and Atlassian. We want to see that you’re not just a fit on paper but also ready to tackle real-world challenges.
✨Tip Number 3
Show your passion for innovation! During interviews, share examples of how you've improved processes or solved problems in previous roles. We love candidates who are proactive and eager to contribute to our mission of transforming property management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Plentific.
We think you need these skills to ace IT Systems Administrator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about contributing to Plentific's mission and making an impact in property management.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your IT expertise!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences. A well-structured application goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts!
How to prepare for a job interview at Story Terrace Inc.
✨Know Your Tech Inside Out
Make sure you’re well-versed in the tools and technologies mentioned in the job description, like Google Workspace, Okta, and Atlassian. Brush up on your knowledge of MDM solutions and be ready to discuss how you've used these in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous positions. Plentific values proactive problem solvers, so think of specific instances where you identified a problem and implemented a solution that improved efficiency.
✨Emphasise Your Customer Service Approach
Since this role involves front-line user support, highlight your empathetic attitude and strong communication skills. Be ready to share experiences where you’ve gone above and beyond to assist users or improve their experience with IT services.
✨Demonstrate Your Project Management Experience
With extensive project management experience being a must, prepare to discuss how you've managed IT projects in the past. Talk about your approach to prioritising tasks and managing workloads effectively, especially in fast-paced environments.
