StoryTerrace is seeking a proven people leader to manage a frontline team of Project Managers and a Customer Success Agent across the UK and US. You will mentor, coach and drive performance using dashboards, 1:1s, and client feedback, ensuring projects stay on track and clients remain highly satisfied.
You will balance workload, uphold service levels, guide escalation handling, and continuously refine processes to scale our editorial-led book production business.
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Head of Customer Success & Editorial Operations employer: Story Terrace Inc.
At Story Terrace Inc., we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Our commitment to employee growth is evident through continuous learning opportunities and the chance to lead impactful projects in the evolving field of trade credit insurance. Join us to be part of a forward-thinking team that values your contributions and supports your professional journey.
