At a Glance
- Tasks: Support patients by guiding them to the right healthcare professionals and manage reception duties.
- Company: Join a rapidly growing GP-led organisation focused on improving patient care.
- Benefits: Enjoy 27 days annual leave, NHS pension, and enhanced family leave.
- Other info: Flexible part-time hours with opportunities for professional development.
- Why this job: Make a real difference in patient care while working in a supportive environment.
- Qualifications: Experience in primary care and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
Job type: Permanent
Working hours: Part time 25 hours per week
- Tuesday - 08:30 - 13:30
- Wednesday - 08:30 - 18:30 (To include a 1 hour unpaid Lunch break)
- Thursday - 13:00 - 18:30
- Friday - 08:30 - 14:00
Salary: £12.21 per hour
Location: Giffard Drive Surgery in Farnborough
About Us: We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment. If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.
Job role overview: To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Duties include but are not limited to:
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients’ healthcare records as necessary
- Direct requests for information, e.g., SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Undertake all mandatory training and induction programmes
- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
- Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
Skills and experience:
Essential:
- Experience working in a primary care setting
- Excellent communication skills
- Clear & polite telephone manner
- Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
Desirable:
- Experience working as a care navigator
- Experience using EMIS
- Healthcare qualification (level 2) or working towards gaining equivalent level
Benefits:
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
- NHS Pension Scheme
- Enhanced family leave
- Enhanced sick pay
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such will be necessary for a submission for the Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator/ Receptionist in Farnborough employer: Story Terrace Inc.
At Giffard Drive Surgery, we pride ourselves on being a supportive and innovative employer dedicated to enhancing primary care delivery. Our team enjoys a collaborative work culture that prioritises employee well-being, offering generous benefits such as 27 days of annual leave and an NHS Pension Scheme. Join us in our mission to improve patient care while advancing your professional growth in a dynamic environment located in Farnborough.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator/ Receptionist in Farnborough
✨Tip Number 1
Get to know the company! Research Giffard Drive Surgery and understand their mission. When you show up for an interview, drop in some knowledge about their focus on patient care and how you can contribute to that.
✨Tip Number 2
Practice your communication skills! As a Care Navigator/Receptionist, you'll need to be clear and polite. Try role-playing with a friend or family member to get comfortable with handling calls and patient queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully navigated tricky situations. This will help you stand out as someone who can handle the demands of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at Giffard Drive Surgery.
We think you need these skills to ace Care Navigator/ Receptionist in Farnborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Care Navigator/Receptionist role. We want to see how you can contribute to our mission of improving patient care!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your ability to interact clearly and politely. Use examples from your past experiences to demonstrate this – we love a good story!
Be Yourself:We’re looking for genuine individuals who are sensitive and empathetic, especially in distressing situations. Let your personality shine through in your application – it helps us get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Story Terrace Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator/Receptionist role. Familiarise yourself with the key responsibilities and how they contribute to patient care. This will help you articulate how your skills align with their mission of improving patient access and experience.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples that demonstrate your ability to handle calls and interact with patients effectively. Think about times when you've resolved issues or provided support in a sensitive manner, as these stories will resonate well with the interviewers.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully navigated challenges in a primary care setting. Whether it’s managing patient queries or processing information accurately, showcasing your problem-solving skills will show that you're equipped to handle the demands of the job.
✨Express Your Passion for Patient Care
Let your enthusiasm for improving patient outcomes shine through. Share your thoughts on how you can contribute to their vision of reimagining primary care. This will not only demonstrate your commitment but also align you with their values of providing comprehensive and coordinated care.
