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For Companies At a Glance
- Tasks: Manage relationships with key clients and ensure their success and satisfaction.
- Company: Join Homesearch, the UK's leading PropTech partner for estate agents.
- Benefits: Enjoy a competitive salary, flexible working, and a dynamic work environment.
- Why this job: Be a key player in shaping the future of PropTech and drive real impact.
- Qualifications: Experience in account management and strong relationship-building skills required.
- Other info: Collaborate with senior leadership and work in a supportive, innovative culture.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Homesearch is the UK’s leading PropTech partner for estate agents, working closely with some of the country’s most recognised property brands to help them grow and compete more effectively. We collaborate with our clients to build solutions that drive real commercial outcomes - from winning more instructions to gaining deeper market insight at scale. With products like HAILO and ReContact gaining strong momentum, Homesearch is trusted by thousands of agents nationwide to support smarter prospecting, stronger relationships, and better decision-making.
About the Role
The Enterprise Client Success Manager exists to ensure Homesearch’s most important clients remain engaged, successful, and retained over the long term. This role owns senior client relationships, represents enterprise needs internally, and ensures consistent value delivery across complex client organisations.
Key Responsibilities
- Own and manage relationships with Homesearch’s largest and most strategic enterprise clients
- Act as the primary point of contact for senior client stakeholders, ensuring trust, engagement, and long-term partnership
- Protect existing revenue by proactively managing engagement, satisfaction, and retention risk
- Represent enterprise client needs internally, feeding structured insight into product and delivery prioritisation
- Coordinate internal teams to ensure high-quality, timely delivery of client requirements
- Partner with the Sales team to support renewals and longer-term account growth
- Maintain a strategic overview of each account, anticipating risks and opportunities
Main Activities
- Lead regular client check-ins, reviews, and strategic conversations focused on outcomes and value
- Proactively monitor client engagement, usage, and sentiment to identify and address risk early
- Act as a translation layer between clients and internal teams, ensuring requests are clearly scoped and prioritised
- Collaborate with Product, Data, and Commercial teams to represent enterprise client perspectives
- Oversee delivery of client-specific changes and requests, ensuring accuracy and quality
- Maintain clear account plans and CRM records for all assigned enterprise clients
- Line manage and prioritise work across supporting enterprise delivery resources
About You
- Significant experience in enterprise account management, client success, or strategic customer-facing roles
- Proven ability to build and maintain trusted relationships with senior stakeholders
- Strong retention mindset with experience managing complex, long-term client relationships
- Commercial awareness and confidence operating within revenue-critical accounts
- Experience working cross-functionally with product, data, or technical teams
- Highly organised, proactive, and comfortable managing multiple priorities
- Excellent communication skills, with the ability to influence both clients and internal teams
Compensation, Perks & Benefits
- A unique opportunity to collaborate closely with senior leadership and be a key player in shaping the future of PropTech.
- A dynamic, collaborative work environment where your contributions directly impact our success.
- Competitive salary and benefits package.
- Flexible hybrid working arrangements.
We live our Core Values every day:
- Remove Friction – Make everything seamless
- Stay Curious – Ask, learn, improve
- Own It – Take the lead, own the result
- Raise the Bar – Think big, deliver value
- Grow Together – Win as one
- Progress beats perfection – Move with purpose
Enterprise Client Success Manager employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Client Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Homesearch and understand their products like HAILO and ReContact. Be ready to discuss how your experience aligns with their goals and how you can help drive value for their enterprise clients.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Enterprise Client Success Manager position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Homesearch team. Let’s make it happen!
We think you need these skills to ace Enterprise Client Success Manager
Some tips for your application 🫡
Show Your Passion for PropTech: When writing your application, let your enthusiasm for the PropTech industry shine through. We want to see how you can contribute to Homesearch's mission and values, so make sure to highlight any relevant experience or projects that demonstrate your passion.
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to tailor your application to the Enterprise Client Success Manager role. Use keywords from the job description and showcase how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: We appreciate clarity in communication, so keep your application straightforward and to the point. Avoid jargon unless it’s relevant, and make sure your key achievements stand out. We want to quickly see why you’d be a great fit for our team!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Story Terrace Inc.
✨Know Your Client Success Strategies
Familiarise yourself with client success strategies specific to enterprise accounts. Be ready to discuss how you’ve managed relationships in the past, particularly with senior stakeholders, and how you’ve ensured their satisfaction and retention.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills. Think about times when you influenced both clients and internal teams effectively. This role requires clear and impactful communication, so be ready to demonstrate this during the interview.
✨Understand Homesearch's Products
Dive deep into Homesearch’s products like HAILO and ReContact. Understand how these tools benefit clients and be prepared to discuss how you can leverage them to drive value for enterprise clients.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple priorities and keep track of client accounts. Share specific methods or tools you use to stay organised, as this is crucial for maintaining high-quality delivery and client satisfaction.
