At a Glance
- Tasks: Assist students with their rental queries and ensure a smooth experience.
- Company: Fast-growing tech startup transforming student housing.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Be part of a vibrant culture in a rapidly expanding company.
- Why this job: Join a mission-driven team making renting easier for students.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 35000 £ per year.
About Us
Housr is a hyper-growth tech startup on a mission to revolutionise student rental. We were formed after our co-founders, Harry and Ben, experienced the pain-points of renting a house while at university, and knew that there had to be a better way. We're now live in 12 UK cities, with many more to go. We're scaling fast across the UK and doubling down on our US expansion. In 2023 we were recognised by Tech Climbers as a rapidly scaling tech company, and we've recently been shortlisted for Proptech Solution of the Year at the 2025 Student Accommodation Awards.
Customer Support & Retention Representative employer: Story Terrace Inc.
Housr is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As a Customer Support & Retention Representative, you will have the opportunity to grow alongside a rapidly expanding tech startup, with access to professional development resources and a supportive team environment. Located in vibrant cities across the UK, Housr offers unique advantages such as flexible working arrangements and a chance to make a meaningful impact in the student rental market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Retention Representative
✨Tip Number 1
Get to know Housr inside out! Research their mission, values, and recent achievements. This will not only help you tailor your responses during interviews but also show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Customer Support & Retention Representative, you'll need to convey information clearly and empathetically. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can significantly boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and really want to be part of the Housr team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support & Retention Representative
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about helping students and making their rental experience better!
Tailor Your Application:Make sure to customise your application to reflect how your skills and experiences align with our mission at Housr. Highlight any relevant customer support experience and how it can benefit our team.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Story Terrace Inc.
✨Know the Company Inside Out
Before your interview, make sure you research Housr thoroughly. Understand their mission, values, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Problem-Solving Skills
As a Customer Support & Retention Representative, you'll face various challenges. Prepare examples from your past experiences where you've successfully resolved customer issues or improved retention rates. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Empathy and Communication Skills
In customer support, empathy is key. Be ready to discuss how you handle difficult conversations and ensure customers feel heard. Practise active listening techniques and think of scenarios where you turned a negative experience into a positive one.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This could be about Housr's future plans, team dynamics, or how they measure success in customer support. It shows you're engaged and serious about the role.
