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- Tasks: Support customers through their separation journey with timely assistance and administrative tasks.
- Company: Join amicable, a pioneer in no-fault divorce, transforming relationship endings for the better.
- Benefits: Enjoy a £28,000 salary, private healthcare, 28 days holiday, and hybrid working after three months.
- Why this job: Be part of a kind, collaborative culture making a real social impact while developing valuable skills.
- Qualifications: A degree in law, strong communication skills, attention to detail, and IT proficiency are essential.
- Other info: Work from our East Sheen office with a supportive team dedicated to helping couples.
The predicted salary is between 16800 - 28000 £ per year.
About Us
Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers of working with couples, we’ve shaped the landscape of no-fault divorce and helped thousands untie the knot, amicably.
We are growing, our innovative tech-enabled and digital approach to divorce, separation and co-parenting means we do, and continue to help thousands of couples to separate in a better, more positive way, freeing people to focus on the emotional challenges and reducing the cost to themselves and society.
amicable promotes a collaborative culture and is rapidly growing to meet demand and legislation change.
Our values bring our purpose to life and makes what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism , with a quest for Customer Focus that drives us to be more Pioneering .
We are proud to be part of the Octopus Group .
About the Role
In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner. The team is small but mighty as all of us believe in and are committed to our mission and values. In this role you will develop transferable skills and gain experience in the divorce and separation process.
You will be required to work from our East Sheen office (SW14 8AE) Monday to Friday. After three months of employment, you will be able to work in a hybrid way (three days in the office, two days at home, on a rota basis).
Key Responsibilities
As a Customer Support and Administration Assistant, you will:
- Help customers with queries, answering them in a timely and efficient manner delivering beyond our customers’ expectations and performing to the highest professional standards,
- Input customer data accurately and efficiently on our various platforms,
- Cover incoming/outgoing post and other administrative duties as and when required.
About You
- A degree in a legal discipline,
- Interest in family law,
- Strong communication skills and confidence to speak to our customers and ability to adjust to their communication style to direct them and answer queries,
- Exceptional level of accuracy and attention to detail,
- Fluency in English,
- Proficiency and confidence working with IT systems and technology,
- Ability to work autonomously and take accountability for your workload,
- Strong organisational skills and ability to check details to ensure accuracy and efficiency,
- Ability to plan and manage your own workload efficiently,
- Proactivity and flexibility – our team members work efficiently and support each other,
- Right to work in the UK.
️ Compensation, Perks & Benefits
- Basic salary of £28,000 per annum,
- Private healthcare insurance,
- Group life assurance,
- Employee assistance programme,
- Pension scheme (after three months of employment),
- 28 days holiday plus bank holidays per annum,
- Cycle to work scheme,
- Company laptop.
We respect and value people’s differences and believe that our teams are at their bestwhen their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.
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Customer Support and Administration Assistant employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Administration Assistant
✨Tip Number 1
Familiarise yourself with the principles of family law and the divorce process. Understanding the emotional and financial aspects of separation will help you connect with customers and provide them with the support they need.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you can adapt your style to meet the needs of different customers. Think of examples where you've successfully navigated challenging conversations in the past.
✨Tip Number 3
Highlight your organisational skills by discussing how you manage your workload and ensure accuracy in your tasks. Be ready to share specific tools or methods you use to stay organised and efficient.
✨Tip Number 4
Demonstrate your proactive nature by thinking of ways you could improve customer service processes. Being able to suggest innovative ideas shows that you are aligned with the company's pioneering values.
We think you need these skills to ace Customer Support and Administration Assistant
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand amicable's mission and values. Highlight how your personal values align with their commitment to kindness, trust, professionalism, and customer focus in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer support or administration roles. Emphasise any skills related to communication, attention to detail, and IT proficiency that are mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for family law and your understanding of the divorce process. Use specific examples from your past experiences to demonstrate your ability to handle customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as accuracy and attention to detail are crucial for this role.
How to prepare for a job interview at Story Terrace Inc.
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with the company's mission and values. Since amicable places a strong emphasis on kindness, trust, professionalism, and customer focus, think about how your own values align with theirs and be ready to discuss this.
✨Showcase Your Communication Skills
As a Customer Support and Administration Assistant, strong communication skills are essential. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations, and demonstrate your ability to adapt your style to meet their needs.
✨Highlight Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss your methods for ensuring attention to detail. You might want to share specific instances where your meticulousness has positively impacted your work or helped avoid potential issues.
✨Demonstrate Proactivity and Flexibility
The team at amicable values proactivity and flexibility. Think of examples from your previous experiences where you took initiative or adapted to changing circumstances. This will show that you can thrive in a dynamic environment and support your colleagues effectively.
