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- Tasks: Support customers through their separation with empathy and clear communication.
- Company: Join a pioneering company transforming divorce into a kinder process.
- Benefits: Enjoy a competitive salary, private healthcare, and a hybrid work model after three months.
- Why this job: Be part of a mission-driven team that values kindness and professionalism in a supportive culture.
- Qualifications: Experience in family law and strong communication skills are essential.
- Other info: Work from our East Sheen office with opportunities for remote work after initial training.
The predicted salary is between 28000 - 30000 £ per year.
About Us
Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers of working with couples, we’ve shaped the landscape of no-fault divorce and helped thousands untie the knot, amicably.
We are growing, our innovative tech-enabled and digital approach to divorce, separation and co-parenting means we do, and continue to help thousands of couples to separate in a better, more positive way, freeing people to focus on the emotional challenges and reducing the cost to themselves and society.
amicable promotes a collaborative culture and is rapidly growing to meet demand and legislation change.
Our values bring our purpose to life and makes what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering.
We are proud to be part of the Octopus Group.
About the Role
We are looking for a knowledgeable and empathetic Family Law Paralegal to join us as Customer Service and Administration Assistant who will provide outstanding service to our customers supporting the progress of their separation in a timely manner. You will provide guidance, ensure clarity, support and efficiency throughout the process.
In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner. The team is small but mighty as all of us believe in and are committed to our mission and values.
You will be required to work from our East Sheen office (SW14 8AE) Monday to Friday. After three months of employment, you will be able to work in a hybrid way (three days in the office, two days at home, on a rota basis).
Key Responsibilities
As a Customer Service and Administration Assistant, you will:
- Communicate clearly and empathetically via phone, email, and chat to address customer questions and concerns. You will respond to queries in a timely and efficient manner delivering beyond our customers’ expectations and performing to the highest professional standards. (just a more elaborate version of the above),
- Confidently answer general customer queries relating to the legal divorce process and financial remedy orders by consent.
- Process correspondence from HMCTS and liaise with the Courts and Tribunals Service Centre for updates on cases.
- Input customer data accurately and efficiently on our various platforms,
- Cover incoming/outgoing post and other administrative duties as and when required.
About You
- Previous experience as a family law paralegal, particularly in divorce and financial remedy proceedings in England and Wales,
- High emotional intelligence and ability to support customers in emotional/stressful situations,
- Ability to work in a tech-driven, customer-focused environment,
- Exceptional level of accuracy and attention to detail,
- Strong communication skills and confidence to speak to our customers and ability to adjust to their communication style to direct them and answer queries,
- Fluency in English,
- Ability to work autonomously and take accountability for your workload,
- Strong organisational skills and ability to check details to ensure accuracy and efficiency,
- Ability to plan and manage your own workload efficiently,
- Proactivity and flexibility – our team members work efficiently and support each other,
- Right to work in the UK.
️ Compensation, Perks & Benefits
- Basic salary of £28,000 to £30,000 per annum depending on skills and experience,
- Private healthcare insurance,
- Group life assurance,
- Employee assistance programme,
- Pension scheme (after three months of employment),
- 28 days holiday plus bank holidays per annum,
- Cycle to work scheme,
- Company laptop.
We respect and value people’s differences and believe that our teams are at their bestwhen their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.
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Customer Service and Administration Assistant (F... employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Administration Assistant (F...
✨Tip Number 1
Familiarise yourself with the family law landscape in England and Wales, especially around divorce and financial remedy proceedings. This knowledge will not only help you answer customer queries confidently but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Showcase your emotional intelligence by preparing examples of how you've supported customers in stressful situations in the past. This will highlight your ability to empathise and communicate effectively, which is crucial for this position.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations or role-plays. Tailoring your communication style to different audiences is key, so being able to adapt on the spot will set you apart from other candidates.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage your workload and ensure accuracy in your tasks. Being proactive and showing that you can work autonomously will resonate well with our team culture.
We think you need these skills to ace Customer Service and Administration Assistant (F...
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand amicable's mission and values. Highlight how your personal values align with theirs in your application to show that you are a good cultural fit.
Tailor Your CV: Make sure your CV reflects your experience as a family law paralegal, particularly in divorce and financial remedy proceedings. Use specific examples that demonstrate your emotional intelligence and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for helping couples navigate their separation. Mention your understanding of the emotional challenges involved and how you can provide support.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role. A polished application reflects your professionalism.
How to prepare for a job interview at Story Terrace Inc.
✨Show Your Empathy
As a Customer Service and Administration Assistant, you'll be dealing with clients in emotional situations. Make sure to demonstrate your ability to empathise during the interview. Share examples of how you've supported customers in stressful times, highlighting your emotional intelligence.
✨Know the Legal Basics
Familiarise yourself with the basics of family law, particularly around divorce and financial remedy proceedings in England and Wales. Being able to confidently discuss these topics will show that you're prepared and knowledgeable, which is crucial for this role.
✨Demonstrate Attention to Detail
This role requires exceptional accuracy and attention to detail. During the interview, mention specific instances where your attention to detail made a difference in your previous roles. This could be anything from managing customer data to ensuring clear communication.
✨Highlight Your Tech Savviness
Since the company operates in a tech-driven environment, be ready to discuss your experience with various platforms and tools. Mention any relevant software you've used and how you adapt to new technologies quickly, as this will be key to succeeding in the role.
