At a Glance
- Tasks: Deliver exceptional customer service and support clients through their separation journey.
- Company: Join a small, dedicated team focused on making a difference in people's lives.
- Benefits: Enjoy a competitive salary, private healthcare, and 28 days holiday plus bank holidays.
- Other info: Hybrid working available after three months, with opportunities for personal growth.
- Why this job: Gain valuable experience in family law while working in a supportive and dynamic environment.
- Qualifications: A proactive attitude, strong communication skills, and a passion for helping others.
The predicted salary is between 28000 - 28000 £ per year.
In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner. The team is small but mighty and we are committed to our mission and values. You will develop transferable skills and gain experience in the divorce and separation process. You will be required to work from our Richmond office, Monday to Friday. After three months of employment, you will be able to work in a hybrid way (three days in the office, two days at home, on a rota basis).
Key Responsibilities
- Provide outstanding customer service to our customers to support the progress of their separation in a timely manner.
- Help customers with queries (via phone and email), answering them in a timely and efficient manner, delivering beyond our customers’ expectations and performing to the highest professional standards.
- Manage customer data accurately and efficiently on our various tech platforms.
- Cover incoming/outgoing post and email correspondence from court and other administrative duties.
- Support the divorce specialist teams with their cases as required.
- Liaise with the court to track cases when required.
- Spot opportunities to use AI and other tools to make processes simpler and more efficient – and give it a try.
About You
- A can-do attitude – you’re proactive, spot what needs doing, take initiative and learn as you go.
- Customer obsession – you think about the customer first in every decision you make.
- Resilience and adaptability – you’re comfortable with change and ambiguity, and enjoy fast-paced work.
- Curiosity about AI and technology – you’re open to using AI tools to work smarter and look for ways to remove friction from everyday tasks.
- High emotional intelligence – you can support customers through emotional and stressful situations with warmth and professionalism.
- Strong communication skills – you adapt your style to suit the person you’re speaking with and can answer queries clearly and with confidence.
- Ability to work autonomously and take accountability for your workload.
- Strong organisational skills and ability to check details to ensure accuracy and efficiency.
- Proactivity and flexibility – our team members work efficiently and support each other.
Desirable
- A degree in a legal discipline.
- Previous work experience in family law, particularly in divorce and financial remedy proceedings in England & Wales.
Compensation, Perks & Benefits
- Salary of £28,000 per annum.
- Private healthcare insurance.
- Group life assurance.
- Employee assistance programme.
- Pension scheme (after three months of employment).
- 28 days holiday plus bank holidays per annum.
- Cycle to work scheme.
We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.
Customer Service and Administration Assistant employer: Story Terrace Inc.
As a Customer Service and Administration Assistant at our Richmond office, you will join a dedicated team that values outstanding service and personal growth. We offer a supportive work culture with opportunities for hybrid working after three months, competitive benefits including private healthcare and a pension scheme, and a commitment to inclusivity and employee development, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Administration Assistant
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly articulate your thoughts and adapt your style to different situations. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Be proactive during interviews! Think of ways you can use AI and tech tools to improve processes. Share your ideas on how you can contribute to making things simpler and more efficient – it’ll show your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Service and Administration Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role. We want to see your customer service skills shine through, so don’t hold back on those examples!
Show Your Personality:We love a can-do attitude! Let your personality come through in your application. Share your passion for helping others and how you handle challenging situations with warmth and professionalism.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate strong communication skills, so make sure your writing reflects that!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Story Terrace Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle queries efficiently and your approach to dealing with emotional situations with empathy.
✨Demonstrate Your Tech Savviness
The job mentions using AI and tech tools to improve processes. Be ready to discuss any relevant experience you have with technology, especially in customer service or administration. If you’ve used any specific tools or platforms, mention them and how they helped streamline your work.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team dynamics, how they support each other, or what opportunities there are for professional development. It’s a great way to demonstrate your curiosity and proactive attitude.
