At a Glance
- Tasks: Deliver exceptional customer service and support clients through their separation journey.
- Company: Join a small, dedicated team focused on making a difference in people's lives.
- Benefits: Enjoy a competitive salary, private healthcare, and 28 days holiday plus bank holidays.
- Other info: Hybrid working available after three months, with opportunities for personal growth.
- Why this job: Gain valuable experience in family law while working in a supportive and dynamic environment.
- Qualifications: A proactive attitude, strong communication skills, and a passion for helping others.
The predicted salary is between 28000 - 28000 £ per year.
In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner. The team is small but mighty and we are committed to our mission and values. You will develop transferable skills and gain experience in the divorce and separation process. You will be required to work from our Richmond office, Monday to Friday. After three months of employment, you will be able to work in a hybrid way (three days in the office, two days at home, on a rota basis).
Key Responsibilities
- Provide outstanding customer service to our customers to support the progress of their separation in a timely manner.
- Help customers with queries (via phone and email), answering them in a timely and efficient manner, delivering beyond our customers’ expectations and performing to the highest professional standards.
- Manage customer data accurately and efficiently on our various tech platforms.
- Cover incoming/outgoing post and email correspondence from court and other administrative duties.
- Support the divorce specialist teams with their cases as required.
- Liaise with the court to track cases when required.
- Spot opportunities to use AI and other tools to make processes simpler and more efficient – and give it a try.
About You
- A can-do attitude – you’re proactive, spot what needs doing, take initiative and learn as you go.
- Customer obsession – you think about the customer first in every decision you make.
- Resilience and adaptability – you’re comfortable with change and ambiguity, and enjoy fast-paced work.
- Curiosity about AI and technology – you’re open to using AI tools to work smarter and look for ways to remove friction from everyday tasks.
- High emotional intelligence – you can support customers through emotional and stressful situations with warmth and professionalism.
- Strong communication skills – you adapt your style to suit the person you’re speaking with and can answer queries clearly and with confidence.
- Ability to work autonomously and take accountability for your workload.
- Strong organisational skills and ability to check details to ensure accuracy and efficiency.
- Proactivity and flexibility – our team members work efficiently and support each other.
Desirable
- A degree in a legal discipline.
- Previous work experience in family law, particularly in divorce and financial remedy proceedings in England & Wales.
Compensation, Perks & Benefits
- Salary of £28,000 per annum.
- Private healthcare insurance.
- Group life assurance.
- Employee assistance programme.
- Pension scheme (after three months of employment).
- 28 days holiday plus bank holidays per annum.
- Cycle to work scheme.
We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.
Customer Service and Administration Assistant employer: Story Terrace Inc.
Plentific is an exceptional employer that fosters a collaborative and innovative work culture, where Senior Product Engineers can thrive in a hybrid environment from our vibrant London office. With a strong emphasis on employee growth, we offer opportunities for professional development and the chance to work on cutting-edge AI-powered solutions that directly impact property operations. Join us to be part of a team that values creativity, teamwork, and delivering meaningful results for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Administration Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Story Terrace Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Story Terrace Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Administration Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Story Terrace Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Story Terrace Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Story Terrace Inc.!
How to prepare for a job interview at Story Terrace Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
