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For Companies At a Glance
- Tasks: Drive client success through strategic gifting campaigns and exceptional service.
- Company: Join Reachdesk, a leading global SaaS gifting platform transforming B2B connections.
- Benefits: Enjoy competitive salary, stock options, flexible PTO, and a collaborative culture.
- Why this job: Be part of a fast-paced scale-up, making a real impact on client relationships.
- Qualifications: 3+ years in Customer Success or Sales with a proven track record.
- Other info: Remote or hybrid work options available; must be based in the U.S. Eastern Time Zone.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Remote (must be based in the U.S. Eastern Time Zone) or Hybrid if located in the New York Metro Area (mostly remote with occasional office time)
About Us
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI.
We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.
Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon.
We’re growing and we’re currently looking for a Client Success Manager to join us.
About The Role
As a Client Success Manager at Reachdesk, you’ll be responsible for driving high-impact outcomes that directly determine the success and satisfaction of our most important asset: our clients.
You’ll serve as a trusted advisor and expert in industry-leading gifting and SWAG solutions, acting as the driving force behind gifting strategy and platform adoption. Your focus will be meeting key usage and adoption targets across your client portfolio, introducing new and enhanced technologies and products, and delivering exceptional service.
The ideal candidate is highly goal-oriented, persistent, and proactive—a self-starter who can both sell and build lasting relationships. Success in this role requires a strong commercial mindset, sharp problem-solving skills, and the ability to grasp complex concepts and communicate them persuasively. If you thrive in a fast-paced, growing scale-up culture, this role is for you.
Key responsibilities include the following:
- Take accountability and ownership of a portfolio of existing clients from onboarding through continuous strategic planning and execution of gifting campaigns and event fulfillment.
- Establish consultative relationships with BDR, AMB, Field Marketing, Customer Marketing, HR, Sales, and Demand Generation teams to identify their gifting needs, quantify their annual budgets, and develop strategies to achieve their key goals.
- Consistently meet or exceed quarterly targets for platform adoption and client spend—driving long-term success.
- Consult clients on gifting strategy best practices to increase redemption rates, drive automated gifting, and increase a client’s overall ROI.
- Advise platform admins on how to leverage Reachdesk to accomplish their key initiatives, including how to build campaigns, create different user groups, manage internal funds, etc.
- Train day to day senders on how to use Reachdesk for key gifting campaigns to increase overall platform adoption.
- Identify opportunities for clients to leverage other Reachdesk capabilities and collaborate with our Account Managers to win that additional business
- Serve as the voice of the customer—partnering with Product, Sales, Engineering, and Project Management to resolve issues, share insights, and enhance the overall client experience.
About You
- 3+ years of experience in Customer Success, Account Management, or Sales, with a proven track record of consistently meeting or exceeding goals. Please note: this is not a customer support, service, operations, implementation, or project management role.
- Background in subscription-based SaaS within consultative, solution-focused environments rather than transactional or utility-like models.
- Proven ability to manage and grow relationships across complex organizations—ideally with sales and marketing teams—and a passion for high-touch client engagement.
- Exceptional communication and influencing skills, with the confidence to lead strategic conversations backed by insight and subject matter expertise.
- Strong written and verbal communication skills, with a clear, professional tone and the ability to effectively tailor complex concepts to suit both technical and non-technical audiences.
- Highly organized and detail-oriented, with the ability to juggle multiple priorities, manage workstreams across clients and teams, and effectively project manage.
About the Benefits
Here are just some:
- Competitive salary, stock options, and 401(k) matching program
- Dental, audio, visual, and life insurance
- Flexible PTO
- A super collaborative working culture populated by innovative, fun, and dedicated people.
*Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.
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Client Success Manager employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with the SaaS gifting and swag industry. Understanding the trends, challenges, and best practices in this space will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the Customer Success and Account Management fields, especially those who have experience in SaaS. Attend relevant webinars or local meetups to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client success in previous roles. Highlight your ability to manage relationships and exceed targets, as these are key aspects of the Client Success Manager position.
✨Tip Number 4
Research Reachdesk thoroughly. Understand their platform, services, and client base. Being able to articulate how you can contribute to their mission and enhance client satisfaction will set you apart from other candidates.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or Sales. Emphasise your achievements in meeting or exceeding goals, particularly in a SaaS environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building client relationships and your understanding of gifting strategies. Use specific examples from your past roles to demonstrate how you can drive client success at Reachdesk.
Showcase Communication Skills: Since exceptional communication is key for this role, ensure your application reflects strong written skills. Use clear, professional language and tailor your message to show you can engage both technical and non-technical audiences.
Highlight Problem-Solving Abilities: Include examples in your application that showcase your problem-solving skills. Describe situations where you identified client needs and developed strategies to enhance their experience and ROI.
How to prepare for a job interview at Story Terrace Inc.
✨Understand the Company Culture
Before your interview, take some time to research Reachdesk's culture and values. Familiarise yourself with their approach to client success and gifting strategies. This will help you align your answers with what they value in a candidate.
✨Showcase Your Relationship-Building Skills
As a Client Success Manager, building relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or driven engagement. Highlight your consultative approach and how it led to positive outcomes.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Emphasise your ability to think critically and provide solutions that benefited both the client and the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about how you would approach onboarding a new client or addressing a client's concerns about platform adoption. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
