Chief of Staff

Unlock the Future of Platform Engineering with Us. Imagine being the operating force behind a company redefining how platform engineering is done. As our Chief of Staff, you'll work hand‑in‑hand with our CEO and founding team, turning ambitious strategy into clear priorities, coordinated teams, and measurable commercial progress. We created Kratix, an open‑source framework that helps organisations design and scale their internal platforms, and Syntasso Kratix Enterprise for teams who need more.

About the Role: You’ll sit close to the CEO and work across almost every part of the business: strategy, operations, finance, and commercial. You’ll own the rhythm of the company, take on the cross‑functional projects that don't fit neatly into any one function, and help us scale without losing the way we work. This is a strategic and operational role, not a purely administrative one. No two weeks will look the same. Some will be structured and planned; others will be reactive and messy. The OKR cycle is ticking, the board pack is due, and something unexpected lands on a Tuesday. You’ll be expected to hold it all without dropping the thread.

What You’ll Own:

• Keeping Strategy Connected to Execution: You’ll own our system for connecting company strategy to team‑level work; keeping priorities clear at every level and learning flowing in both directions.
• Coaching Our Way of Working: You’ll help people understand and live our particular way of working, rooted in systems thinking and built around Kanban and regular feedback cadence.
• Driving Commercial and Investor Work: Financial models, board materials, investor updates, and fundraising narratives.
• Leading Cross‑Functional Initiatives: The important projects that sit between teams (market analysis, pricing reviews, and go‑to‑market sequencing) need someone to own them.
• Creating and Maintaining Data Models, Systems, and Visualisations: The dashboards and maps that keep the whole company oriented; where we are, where we’re going, and how we’re tracking.
• Contributing to Growth and Company Strategy: You’ll work closely with our CEO on commercial direction, the timing of key growth decisions, and how different parts of the business align behind them.
• Owning Internal Communications: All‑hands, company updates, and the narrative that keeps a small team aligned today and a much larger one aligned tomorrow.

What We’re Looking For: We care more about how you think and operate than a perfect match on paper. You’ll likely be someone who takes ownership naturally, moves between strategy and execution without needing a full brief, and brings clarity to situations that don’t have obvious answers. You’re drawn to product and systems thinking; not necessarily as a job title you’ve held, but as a way of approaching problems. You think about root causes, feedback loops, and how small changes ripple through a system. Beyond that, it helps if you have:

• Experience in a high‑growth or early‑stage environment; as a founder, operator, consultant, or senior generalist who’s thrived in ambiguity.
• Fluency in Agile, Lean, Kanban, and OKRs; not just as vocabulary, but as practices you’ve applied and adapted.
• Strong written communication. You can take a messy discussion and produce something everyone can act on.
• Comfort with financial modelling. You can build a model, interrogate its assumptions, and tell the story it’s trying to tell.
• Credibility with technical teams. You don’t need to be an engineer, but you understand how software is built.

Working at Syntasso: We're a small, highly driven team. We move fast, stay close to our customers, and care deeply about doing things properly. You'll find us debating ideas openly, learning from each other, and occasionally disagreeing — always in good faith. We look out for one another, and we believe balance is part of doing great work: a 35‑hour week, hybrid working with regular time at our London Bridge office, and Research Fridays every other week for learning and open exploration. You’ll work closely with our CEO and the founding team, who are deeply involved in the day‑to‑day and believe in bringing people in close. Salary is competitive and discussed openly; we’d rather have an honest conversation about what works for both sides than anchor you to a number too early.

Diversity, Equity and Inclusion: At Syntasso, we believe diverse and inclusive teams build better products, foster stronger communities, and create happier workplaces. We welcome people from all backgrounds, identities, and experiences, and we’re committed to an environment where everyone feels respected, supported, and empowered to thrive. If you’re excited about what we’re building but unsure you tick every box, please apply. We’d genuinely love to hear from you.