Raylo is seeking a Customer Experience Lead to own the Wow CX standard and oversee the end-to-end NPS programme. You will identify pain points from feedback, justify fixes with clear business cases, and govern CX communications at scale across channels. You will shape global CX standards as Raylo expands beyond the UK, design structured CX testing, and bring best-in-class insights from across industries to improve customer journeys and outcomes. #J-18808-Ljbffr
Head of Customer Experience & Operations Strategy in Belfast employer: Story Terrace Inc.
At Story Terrace Inc., we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Our commitment to employee growth is evident through continuous learning opportunities and the chance to lead impactful projects in the evolving field of trade credit insurance. Join us to be part of a forward-thinking team that values your contributions and supports your professional journey.
