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- Tasks: Coordinate daily workloads and support the Customer Aftercare Team with queries.
- Company: Join Story Homes, a 5* builder known for quality and character.
- Benefits: Enjoy competitive salary, flexible working, bonuses, and private healthcare.
- Why this job: Make a real difference in customer service while working in a supportive team.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Great career growth opportunities in a family-owned business.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Aftercare Advisor to join our team in the North East region, based in Newcastle. This role will involve coordinating the daily workloads and priorities of the Customer Aftercare Technicians and support the wider Customer Aftercare Team in the day to day handling, reporting and resolution of customer aftercare queries.
We are looking for someone with experience of working in a customer service environment, high standard of telephone and written communication and experience of interpreting and analysing data.
Our Benefits:
- Highly competitive salary
- Flexible working *subject to role
- Annual bonus scheme
- Competitive annual leave allowance
- Hybrid working *subject to role
- Life insurance
- Free parking
- Pension scheme
- Private healthcare
- Annual leave purchase scheme
- Local & national retailer discounts
- Many other benefits e.g. Cycle2Work
For more information about our benefits package please visit our website.
Story Homes is a 5* builder with a mission to design and build quality homes that people aspire to live in. We are proud to build beautiful homes that bring something different to the areas in which we operate.
Founded in 1987 by Fred Story, our family-owned business goes to great lengths to craft houses that are not only strong in build, but in character too. We are proud to challenge the conventions of mass produced newbuilds and stand apart from the crowd.
If you are interested in this vacancy, please apply by emailing your CV and cover letter. We will attempt to respond to all applications we receive; however, please note that in some instances this is not always possible. Therefore, if you have not had a response to your application within 3 weeks of the closing date, you can presume that you have not been shortlisted for the next stage of recruitment.
Customer Aftercare Advisor in Newcastle upon Tyne employer: Story Homes
Contact Detail:
Story Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Aftercare Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Story Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled customer queries in the past. Use specific examples to demonstrate your ability to analyse data and resolve issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our fantastic team at Story Homes.
We think you need these skills to ace Customer Aftercare Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Aftercare Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role requires high standards of written communication, make sure your application is clear and free of errors. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply through our careers website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Story Homes
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times you've resolved issues or improved customer satisfaction, as this will show you understand the role of a Customer Aftercare Advisor.
✨Communicate Clearly
Since the job requires high standards of telephone and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with how you present yourself.
✨Data is Your Friend
Familiarise yourself with interpreting and analysing data. Be prepared to discuss how you've used data in previous roles to make decisions or improve processes. This will demonstrate your analytical skills and how they apply to aftercare queries.
✨Show Your Passion for Homes
Research Story Homes and their mission. Be ready to express why you’re excited about the opportunity to work with a company that values quality homes. Showing genuine interest can set you apart from other candidates.