At a Glance
- Tasks: Support the Aftercare Team with admin tasks and customer enquiries.
- Company: Join Story Homes, a leading housebuilder passionate about quality and service.
- Benefits: Gain a recognised qualification, hands-on experience, and career progression opportunities.
- Other info: Enjoy mentoring from experienced colleagues in a dynamic office environment.
- Why this job: Kickstart your career in business administration while making a real difference for homeowners.
- Qualifications: 5 GCSEs at Grade 4 or above, including English and Maths; positive attitude required.
The predicted salary is between 19475 - 25000 £ per year.
Duration
Apprenticeship Programme (2-year fixed term contract)
Qualification Gained
- Business Administration
- About the Opportunity
At Story Homes, we’re passionate about delivering high-quality homes and exceptional customer service.
Our Aftercare Team plays a vital role in supporting homeowners once they have moved into their new home, ensuring any queries or issues are dealt with professionally and efficiently.
As a Business Administration Apprentice, you’ll gain valuable hands‑on experience while working towards a nationally recognised apprenticeship qualification.
You’ll receive support from experienced colleagues and develop the skills needed for a successful career in business administration and customer service.
- What You’ll Be Doing
- Provide administrative support to the Aftercare Team.
- Answer telephone calls and respond to customer enquiries in a professional and friendly manner.
- Log customer requests and maintain accurate records using internal systems.
- Schedule appointments for Aftercare Coordinators and Technicians.
- Liaise with customers, subcontractors, and internal departments to ensure issues are resolved efficiently.
- Prepare correspondence, reports, and other business documentation.
- Maintain electronic and paper filing systems, ensuring records are accurate and up to date.
- Support the team with general office administration, including scanning, filing, and data entry.
- Attend training sessions and work towards completing your apprenticeship qualification.
- Contribute positively to the business while delivering excellent customer service.
- What We’re Looking For
- Eligibility to work in the UK
- Minimum of 5 GCSEs (or equivalent) at Grade 4 or above, including English and Mathematics.
- A positive attitude and willingness to learn
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Good IT skills, including Microsoft Office (or a willingness to learn)
- Ability to manage your time effectively and work as part of a team
- A professional and customer-focused approach
- An interest in business administration and delivering excellent customer service.
- What You’ll Gain
- Full training and support to achieve a recognised business administration qualification
- Hands‑on experience within a busy Aftercare department of a leading housebuilder
- Career development and progression opportunities within Story Homes
- Mentoring and support from experienced colleague
- Experience using business systems and developing key administrative skills
- Valuable customer service experience in a professional office environment
This vacancy will close on Tuesday 28 July 2026.
- Contact
- If you have any questions or queries, please email our HR Team at
- #J-18808-Ljbffr
Business Administration Apprentice employer: Story Homes Group
At Story Homes, we pride ourselves on fostering a supportive and dynamic work environment where apprentices can thrive. As a Business Administration Apprentice, you will receive comprehensive training and mentorship from experienced colleagues, ensuring you gain valuable skills while contributing to our commitment to exceptional customer service. Located in a vibrant community, this role offers not only a pathway to a recognised qualification but also ample opportunities for career progression within a leading housebuilder.
StudySmarter Expert Advice🤫
We think this is how you could land Business Administration Apprentice
✨Dive into Data Analytics Communities
Get involved in online forums and local meetups focused on business intelligence. Platforms like Reddit, LinkedIn Groups, or even local events can be goldmines for connecting with industry professionals who might have insider info about opportunities at companies like Story Homes Group.
✨Showcase Your Work with Personal Projects
Consider creating a small portfolio demonstrating your skills in data analysis or visualisation. This could be anything from a project analysing public datasets to creating dashboards—having something tangible to show can really make us stand out during your apprenticeship search.
✨Get Familiar with Apprenticeship Platforms
Utilise platforms specifically tailored for apprenticeships. Websites like Apprenticeships.gov.uk or local job boards can help us find the latest openings, and many companies even post directly about their apprenticeship opportunities. Don't forget to check Story Homes Group’s own careers page too!
✨Engage with Business Intelligence Tools
Familiarise yourself with popular BI tools like Tableau or Power BI. Showing that you can navigate these tools will not only impress recruiters but also give you a practical edge in interviews. Plus, we can find free online resources or courses to boost our skills before approaching companies like Story Homes Group.
We think you need these skills to ace Business Administration Apprentice
Some tips for your application 🫡
Show Off Your Analytical Skills:In the business intelligence world, we love a good number-cruncher! When crafting your CV, highlight any experience you have with data analysis, reporting, or relevant software. If you’ve done any projects that involved extracting insights from data, make sure to include those!
Craft a Motivational Cover Letter:Since this is an apprenticeship, we want to see your enthusiasm for learning and growing in the business intelligence field. Share why you're interested in business intelligence and what excites you about the role at Story Homes Group. Let your passion shine through!
Keep It Relevant:Tailor your application documents to align with the skills we're looking for in an apprentice. Mention any coursework or certifications you've completed related to business intelligence, data analytics, or even general business acumen. Specific examples will help you stand out!
Show Your Team Spirit:Business intelligence isn't just about data; it's also about collaboration. Highlight any experience working in teams—whether that's through school projects, extracurricular activities, or volunteering. We want to know you can communicate well and work alongside others to drive results.
How to prepare for a job interview at Story Homes Group
✨Dive into Data!
As this is a business intelligence apprenticeship, show off your enthusiasm for data! Be ready to discuss your experience with data analysis tools like Tableau, Power BI, or even Excel. Have some examples at hand that demonstrate how you've transformed raw data into actionable insights — it’ll show the interviewers your practical skills!
✨Know Your BI Basics
Brush up on fundamental BI concepts and methodologies. You're likely to face technical questions that test your knowledge of data warehousing, ETL processes, or SQL. Having a few key definitions and real-world scenarios prepared will help you stand out and show you're not just repeating phrases from a textbook.
✨Show Your Eagerness to Learn
Since this is an apprenticeship, employers are looking for potential over experience. Be sure to communicate your eagerness to learn and grow in the field. Talk about any relevant projects or coursework you’ve completed, showing them you’re proactive and ready to hit the ground running at Story Homes Group.
✨Bring Along a Portfolio
Even for an apprenticeship, having a portfolio can be a big plus! Include any relevant projects you've worked on, such as data visualisations, reports, or case studies. This hands-on evidence of your skills will complement your verbal explanations, giving the interviewers a solid picture of what you can bring to the table.
