At a Glance
- Tasks: Manage hire desk operations and resolve queries for internal customers and suppliers.
- Company: Join Story Plant, a company that values hard work and community.
- Benefits: Competitive pay, hybrid working, training opportunities, and volunteering days.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Be a key player in a fast-paced environment while building strong relationships.
- Qualifications: Customer-focused mindset, excellent communication skills, and ability to manage multiple priorities.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Hire Desk Resource Planner to begin their story with us based in our Head Office in Carlisle. We are looking for someone who embodies our values of being hardworking, grounded and proud of the work they do.
As Hire Desk Resource Planner, you will play a key role in supporting our operational teams by managing the hire desk inbox, coordinating the hire of external plant and equipment and resolving a wide range of queries from internal customers and suppliers. You will act as a central point of contact, helping to find solutions quickly, manage expectations and ensure plant requirements are met efficiently.
You will liaise with a variety of suppliers and internal stakeholders, ensuring orders are raised and administered in line with company systems and processes. You will also investigate and resolve plant, delivery, collection and invoice queries, maintaining accurate records and providing a high standard of customer service across the business.
This is a fast-paced role that would suit someone who enjoys problem-solving, building strong relationships and delivering excellent service while managing multiple priorities.
To be successful in this role you will need:
- A strong customer-focused approach with the ability to resolve issues and deliver excellent service
- To be organised, logical and able to work efficiently to strict deadlines
- Excellent attention to detail
- Excellent verbal and written communication skills
- The ability to build strong working relationships with suppliers and internal customers
- A proactive and solutions-focused mindset
- Confidence in managing multiple priorities in a fast-paced environment
- Good knowledge of large and small plant is desirable but not essential
Why Story Plant? At Story Plant, we invest in our people. We provide award-winning training and development opportunities for all employees to help you get to where you want to be in your career. We offer an excellent working environment along with competitive pay, hybrid working, matched Company pension contributions, help towards healthcare costs, national retail discounts and access to our cycle to work scheme.
We care about our communities too and offer our employees two paid days for volunteering each year to spend as a team or individually.
Every Story Matters. We are proud to be a place where everyone can be part of the Story. As part of our pledge to eliminate discrimination and encourage diversity among our Story Team, our ‘Every Story’ policy ensures all employees are a part of a diverse environment and always feel included. All applicants will receive careful consideration for employment regardless of who you are, where you come from or what you believe in.
Hiredesk Resource Planner employer: Story Contracting
At Story Plant, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Carlisle Head Office where teamwork and community spirit thrive. Our commitment to employee growth is evident through our award-winning training programmes, competitive pay, and benefits such as hybrid working options and volunteering days, ensuring that every team member feels valued and empowered to contribute to our shared success. Join us and be part of a diverse environment where your story truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Hiredesk Resource Planner
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Story Contracting and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Story Contracting!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Story Contracting keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hiredesk Resource Planner
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Story Contracting:This is your chance to really connect with the team at Story Contracting. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Story Contracting
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Story Contracting.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Story Contracting that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Story Contracting. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
