At a Glance
- Tasks: Support daily store operations and lead a motivated team to deliver excellent customer service.
- Company: Join a vibrant retail environment in Camden with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy competitive salary, staff discounts, training opportunities, and 28 days holiday per year.
- Other info: Flexible shifts and a fun work atmosphere await you!
- Why this job: Be part of a dynamic team where your leadership can make a real difference every day.
- Qualifications: Previous retail experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 € per year.
We are seeking a motivated and reliable Assistant Store Manager to support the day-to-day running of our Camden store. You will work closely with the Store Manager to ensure high standards of customer service, team performance, and operational efficiency.
Key Responsibilities
- Store Operations
- Assist in managing daily store operations to ensure smooth and efficient running
- Support stock control, ordering, and inventory management
- Ensure store presentation, cleanliness, and merchandising meet company standards
- Monitor compliance with health & safety and food & hygiene regulations
- The expectation of this role is for the successful candidate to be shopfloor focussed at all times and present on the shopfloor.
- Team Leadership
- Supervise, motivate, and support store staff
- Assist with staff scheduling, training, merchandising changes and performance management (where appropriate)
- Lead by example to create a positive and productive working environment
- Customer Service
- Deliver excellent customer service and handle customer queries or complaints professionally
- Ensure all members of the store team provide a friendly and helpful shopping experience
- Ensure all members of the team actively encourage loyalty sign up and add on sales at every available transaction
- Ensure the food served is at its optimal quality and all food safety controls are adhered to
- Ensure the speed of service for food and hot drinks expectation is upheld at all times
- Ensure all Customers are greeted within 5 seconds of entry to the shop and served within 20 seconds of entering the shop
- Sales & Performance
- Support achieving sales targets and KPIs
- Assist identifying opportunities to improve performance
- Help implement promotions and in-store displays
- Security
- Support loss prevention and security measures
Requirements
- Essential
- Previous experience in a retail and/or Hospitality environment
- Supervisory or team leadership experience
- Strong communication and organisational skills
- Ability to work in a fast-paced environment
- Flexibility to work shifts, including evenings and weekends
- Desirable
- Experience in stock management or merchandising
- Knowledge of UK food safety regulations
- GCSEs (or equivalent) in Maths and English
Skills & Attributes
- Leadership and team-building skills
- Customer-focused mindset
- Problem-solving ability
- Attention to detail
- Reliability and accountability
Benefits
- Competitive salary
- Staff discounts - 10% everyday and 20% on Payday
- Training and development opportunities as we grow and expand
- Pension scheme (auto enrolled after 3 months of employment)
- 28 days holiday per year
- One free Barista made drink per shift
Assistant Store Manager in London employer: Storrd
As an Assistant Store Manager at our Camden location, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive salaries, generous staff discounts, and a commitment to training, we empower our team to excel while fostering a culture of excellence in customer service and operational efficiency. Join us to be part of a vibrant community where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your past experiences relate to the role of Assistant Store Manager.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and reflects the brand's image. First impressions matter, and looking professional can set a positive tone for the rest of your interview.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the Assistant Store Manager position!
We think you need these skills to ace Assistant Store Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous retail or hospitality experience, especially any supervisory roles, to show us you're a great fit for the Assistant Store Manager position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and team leadership. Share specific examples of how you've motivated a team or improved store operations in the past – we love hearing your success stories!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use a friendly tone that reflects your personality, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Storrd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Store Manager. Familiarise yourself with store operations, customer service expectations, and team leadership skills. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous supervisory experience. Think of specific examples where you've motivated a team or handled a challenging situation. Highlight how you can lead by example and create a positive working environment, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Since customer service is key, come ready with examples of how you've delivered exceptional service in the past. Be ready to explain how you would handle customer complaints or queries, ensuring you convey a friendly and helpful attitude throughout.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the store's operations, team dynamics, and performance goals. This shows your interest in the position and helps you assess if the company is the right fit for you.
