Technical Customer Delivery Engineer in Belfast

StormHarvester is a software provider working with wastewater utility companies. Our products solve problems for water companies and the industry in the real world. They are critical to the environment, economy, and daily life. We use data, analytics, machine learning, and AI to deliver insights to water networks and assets through SAAS and cloud-based services. Our team is expanding to improve our existing products, grow our customer base, and increase revenue.

About the role: Working with and as part of the internal customer development and delivery team, help enhance the success of our customer deployments and product utilisation. You will do this in both a proactive and reactive mode, where internally we work to enhance and address any potential problems and also to respond to customer queries or issues as they are raised. This is a technical role, requiring good teamwork and communication skills working across internal development and delivery teams, customer account management, and our customers. You will need to be able to articulate status in terms of delivery of support to customers, and also what is required from other teams to help you make your role successful. The work is mainly helping customers successfully utilise the StormHarvester product in guiding them to grow their supported network elements, make changes/updates/enhancements to existing configurations, and helping fix/address issues when they occur.

Responsibilities:

• AWS Infrastructure Management: Design, implement, and manage AWS cloud infrastructure. Optimise AWS resources to ensure cost-effective and scalable solutions. Monitor and maintain AWS services including EC2, S3, RDS, Lambda, and more.
• Deployment and Release Management: Develop and maintain automated deployment scripts. Ensure smooth and efficient deployment processes. Troubleshoot and resolve deployment issues in a timely manner.
• Containerisation: Implement and manage container orchestration platforms such as Kubernetes, Docker EBS. Ensure containerised applications are secure, scalable, and efficiently managed. Design, implement, and manage CI/CD pipelines using tools such as Jenkins, GitLab, Bitbucket. Ensure efficient and reliable build, test, and deployment processes. Collaborate with development teams to improve CI/CD practices.
• Monitoring and Performance Optimization: Implement monitoring tools and practices to ensure the reliability and performance of infrastructure and applications. Identify and resolve performance bottlenecks and system failures.
• Collaboration and Support: Work closely with development, QA to support their infrastructure and deployment needs. Provide technical guidance and support to team members and stakeholders.
• Testing Automation & Qualifications: Develop and implement automated testing frameworks. Work with development teams to integrate automated tests into the CI/CD pipeline. Ensure high test coverage and reliable test results.

Degree level education in a relevant discipline or equivalent experience. Minimum of 4 years development/delivery experience. Min 12 months experience in a DevOps role or a developer role involving significant DevOps responsibilities. Experienced in at least one of the main cloud technologies – AWS, Azure, RedHat, GCP, IBM Cloud. Strong working knowledge of Linux. Experience of building and implementing CI/CD pipelines including working with repos, build automation tools, build orchestration and environment automation. e.g. Jenkins, GitHub, GitLab, CloudFormation, Others. Experience in implementing tools for logging, monitoring and alerting. e.g. Prometheus, Splunk, CloudWatch, Nagios. Experience in creating and automating virtual machines in public and private clouds. An understanding or experience of high availability, business continuity and disaster recovery solutions in the cloud. A recognised DevOps or SysOps certification from e.g. AWS. Experience implementing cloud infrastructure and networking required to host services, including storage, firewall and network configuration. Experience in deploying serverless functions e.g. AWS Lambda. Experience of Agile Scrum, Lean or Kanban using JIRA, or similar agile tracking tools.

Applications processed via employer's online application form.