At a Glance
- Tasks: Analyse customer data to improve wastewater management and service delivery.
- Company: Join StormHarvester, the market leader in wastewater solutions.
- Benefits: Enjoy private medical insurance, pension contributions, and generous holiday leave.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real impact on environmental challenges while developing your analytical skills.
- Qualifications: 3+ years of data analysis experience and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Location: Belfast (On site).
About StormHarvester
StormHarvester helps wastewater utilities predict and prevent issues like flooding and pollution before they happen, protecting communities and reducing costs. We are the market leader in this space. At its core, StormHarvester’s advanced anomaly detection system analyzes data from thousands of sensors, turning it into precise, actionable insights that drive smarter decisions.
About the role
Our products address real‑world challenges faced by water companies and industries, utilizing existing and new infrastructure that is critical to the environment, economy and everyday life. We are primarily data‑driven, employing domain expertise to deliver insights to water networks and assets using analytics, presentation, machine learning and AI in a SAAS and cloud‑based platform. We are building on our existing team to further develop our current product and continue to grow our customer base and revenues.
Working with the bespoke StormHarvester data toolset, this position calls for critical thinking, data analysis, a solution‑oriented approach, and a deep understanding of what constitutes “good” data for water utility sewers. The role is crucial for bridging internal and external teams to ensure service delivery to customers meets high standards. You will become familiar with the waste‑water network for our customers, making judgments and assessments regarding how best to represent the data in conjunction with our customers and within StormHarvester. You will actively review and enact changes to system outputs and models to support customers in their waste‑water network management.
Job Requirements & Criteria
- Customer Analysis
- Daily reviews of outputs delivered to customers.
- Assessment of alerts and potential changes.
- Quality assessment and cleaning of data.
- Creation of new models and updates to existing models.
- Preparation of customer reports on service delivery as required.
- Internal Reporting
- Prepare internal reports and feedback on current product behaviours across multiple customers and assets.
- Ticket Management
- Raise internal tickets for work and follow up on their implementation.
- Input into AI back‑end/StormHarvester Toolset Innovation
- Seek opportunities for service improvement and enhanced efficiencies.
- Identify tooling improvements for useful new tools and processes.
To perform the role effectively, familiarity with the following is required:
- The wastewater network, components, and processes.
- Varying behaviours at individual nodes and across the network.
- The StormHarvester Products.
- The StormHarvester Tools for understanding and predicting behaviours.
- The StormHarvester customers and SLAs.
- Account Management and StormHarvester responsibilities and commitments.
- StormHarvester customer interfaces.
- Alerting and alarming for sites and customers.
- Predictive models and parameters.
Essential Criteria
- Demonstrable analytical capabilities.
- Ability to interpret graphs with respect to actual versus desired behaviours.
- Experience in data analysis.
- Strong verbal and written communication skills.
- Familiarity with Microsoft Excel, PowerPoint, Teams and Word.
- Good client relationship skills.
Desirable Criteria
- Experience in the water industry, water utility or related domain.
- Civil engineering appreciation or experience.
- Use of business analytical tools.
- Ability to create macros or use data analysis tooling.
- Experience working in technical teams.
- Project management experience.
Job Responsibilities
- Review alerting outputs and make necessary changes based on behavioural judgments for individual customers.
- Assess when predicted behaviors are deemed unacceptable and/or need improvement.
- Use StormHarvester tooling to review and assess behaviors.
- Use StormHarvester tooling to create new behaviors and validate improvements.
- Use StormHarvester tooling to enable service changes or manually update outcomes.
- Identify behaviors or outcomes that are not ‘good enough’ and require additional work from teams to improve.
- Communicate ongoing behaviors and issues, prioritizing based on outcomes and customer requirements.
- Prepare internal reports and feedback on current product behaviors across multiple customers and assets.
- Assess outputs of new product developments and updates.
- Suggest enhancements that would improve behaviors and outputs.
Job Benefits
- Comprehensive private medical insurance, including dental and optical provision.
- Company pension scheme with 5% employer contribution and 5% employee contribution.
- Annual holidays of 24 days pro rata plus 1 birthday leave and 10 statutory holidays.
- Enhanced maternity and paternity pay.
- Additional EV, cycle, tech & home scheme.
- Car parking close to the office.
Customer Data Analyst (3+ years experience) in Belfast employer: StormHarvester
At StormHarvester, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Belfast. Our commitment to employee growth is evident through comprehensive training opportunities and a supportive environment that encourages critical thinking and problem-solving. With competitive benefits including private medical insurance, a robust pension scheme, and generous holiday allowances, we ensure our team members are well taken care of while making a meaningful impact in the wastewater industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Data Analyst (3+ years experience) in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the water industry. Attend local meetups or webinars, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your data analysis projects, especially those related to customer insights or wastewater management. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Brush up on your interview skills by doing mock interviews with friends or using online resources. Focus on articulating your analytical capabilities and how they relate to the role at StormHarvester.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the StormHarvester team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Data Analyst (3+ years experience) in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Data Analyst role. Highlight your experience in data analysis and any relevant projects you've worked on, especially those related to the water industry or similar domains.
Showcase Your Skills:Don’t forget to showcase your analytical capabilities and communication skills in your application. Use specific examples to demonstrate how you've successfully interpreted data and communicated insights to clients or teams.
Be Clear and Concise:When writing your cover letter, be clear and concise. Address how your experience aligns with the job requirements and express your enthusiasm for working with StormHarvester’s innovative tools and products.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at StormHarvester
✨Know Your Data
Make sure you brush up on your data analysis skills, especially in relation to the wastewater industry. Be prepared to discuss how you’ve used data to drive decisions in previous roles and how you can apply that knowledge to StormHarvester's products.
✨Understand the Product
Familiarise yourself with StormHarvester’s tools and products before the interview. Knowing how their anomaly detection system works and being able to discuss its applications will show your genuine interest and readiness to contribute.
✨Prepare for Scenario Questions
Expect questions that assess your critical thinking and problem-solving abilities. Think of examples from your past experience where you had to analyse data, make judgments, and implement changes based on your findings.
✨Communicate Clearly
Strong verbal and written communication skills are essential for this role. Practice explaining complex data insights in simple terms, as you may need to bridge the gap between technical teams and customers during your work.
