At a Glance
- Tasks: Provide top-notch technical support for voyage planning software and digital publications.
- Company: Join StormGeo, a global leader in data-driven navigation solutions.
- Benefits: Enjoy a hybrid work model, international growth opportunities, and a supportive team.
- Other info: Dynamic, creative environment with a focus on professional development.
- Why this job: Make an impact by helping clients navigate challenges with innovative tech.
- Qualifications: Experience in maritime or customer support, strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
StormGeo is seeking a dedicated T1 Technical Support Specialist team member to join our Planning & Navigation team. This role is pivotal in ensuring our clients receive top-notch support, helping them manage and maintain the integrity of their data related to StormGeo products and services. In this role, you will provide first-level technical support to customers using our voyage planning software and digital publications solutions. Your overall responsibility will be to resolve support cases received from end users within defined KPIs, ensuring a positive customer experience. At StormGeo, the Technical Support Specialist role operates within a 24/7 shift system, shared between teams in Europe and APAC, to deliver timely support to our global customer base. This position is based in Aberdeen, Bristol, UK, or Athens, Greece.
Main Responsibilities
- Analyze case, select a suitable guideline/instruction for case resolution and provide assistance to clients.
- Update case information in ticketing system to provide other stakeholders with information on status, root cause, and estimated time to fix.
- Support in software release rollouts and case documentation.
- Liaise with 3rd party providers (e.g. digital content/data) for case resolution.
- Provide input to Product Management & Development based on case work.
- Apply own problem-solving methods for unknown cases and/or escalation to T2 Support.
Key Requirements
- Experience in maritime, or relevant customer, product support roles.
- Strong problem-solving skills and technical acumen within standardized reports.
- Ability to identify common issues and propose procedural and business requirements for technical resolution.
- Solid verbal and written communication skills in English.
- Ability to work independently and as part of a team in a flexible work environment.
- Strong attention to detail and data entry accuracy.
- Education in technical or maritime, such as but not limited to Computer Science and Nautical Studies.
Company Offers
- Global mission - Every day, we enable our clients to navigate a changing environment by unlocking the value of data.
- Smart, creative, and innovative environment, where you'll work alongside a talented and supportive team of professionals.
- Hybrid Work Model.
- International development opportunities to support your professional growth.
If you're a skilled T1 Technical Support Specialist with a passion for impactful decisions and working with a dynamic team, apply now to join StormGeo! We value diverse perspectives and welcome candidates from all backgrounds and industries. StormGeo offers a stimulating international environment where we challenge, encourage, and support each other.
T1 Technical Support Specialist employer: StormGeo
At StormGeo, we pride ourselves on being an excellent employer by fostering a smart, creative, and innovative work environment where our T1 Technical Support Specialists can thrive. With a hybrid work model and international development opportunities, we support your professional growth while ensuring a positive customer experience through teamwork and collaboration. Join us in Aberdeen, Bristol, or Athens, and be part of a diverse team that values your unique perspective and encourages impactful decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land T1 Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at StormGeo on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the T1 Technical Support Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and problem-solving skills. Think of real-life scenarios where you’ve resolved issues, as these will come in handy when discussing your experience.
✨Tip Number 3
Show your passion for maritime and technology! During your conversations, let your enthusiasm shine through. Employers love candidates who are genuinely excited about the industry and the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the StormGeo team.
We think you need these skills to ace T1 Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the T1 Technical Support Specialist role. Highlight your experience in maritime or customer support, and don’t forget to showcase your problem-solving skills and technical acumen!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our Planning & Navigation team at StormGeo.
Showcase Your Communication Skills:Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at StormGeo
✨Know Your Stuff
Make sure you brush up on your maritime knowledge and technical skills. Familiarise yourself with StormGeo's products, especially the voyage planning software. Being able to discuss specific features or common issues will show that you're genuinely interested and prepared.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to analyse a problem, select a guideline for resolution, and communicate effectively with clients. This will demonstrate your ability to handle the responsibilities of the role.
✨Communication is Key
Since you'll be liaising with clients and possibly third-party providers, practice your verbal and written communication skills. Be ready to explain complex technical concepts in simple terms. This will help you stand out as someone who can ensure a positive customer experience.
✨Be Ready for Shift Work
Understand that this role operates within a 24/7 shift system. Be prepared to discuss your flexibility and willingness to work different hours. Showing that you can adapt to a dynamic work environment will make you a more attractive candidate.
