Sales Support Executive

Established in June 2000, Storm has grown from strength to strength as a focused IT value‑added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations. As an IT solutions provider, Storm delivers best‑of‑breed solutions, from hardware and software to networking, cloud and support services. We deliver a first‑class service and enjoy multi‑vendor partnerships, awards and accolades.

With a growing team across account management, pre‑sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.

What You’ll Be Doing

• In‑depth training programme including induction to Storm as a company, the industry we operate in and the products and services we sell.
• Quote management and administration for a portfolio of key customers.
• Working in conjunction with the Sales team to ensure all quotes are effectively raised and orders placed.
• Working with manufacturers to apply for and negotiate special price discounts for the team and customers.
• Handling any queries relating to the fulfilment of customer orders.
• Delivering against pre‑defined customer service level agreements.
• Owning the quote process and feeding back updates at key stages to the account managers.
• Responsibility for customer backlog reports; lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting.
• Identifying process improvements that improve business efficiency and profitability.
• Interaction and relationship building internally with key supply chain contacts and externally with customers.
• Managing customer returns and ensuring timely resolution in line with company policies.

The Skills You’ll Need

• Ideally 2 years’ experience within an Account Management focused role or Sales Support role with another reseller.
• Well‑presented and confident.
• Possesses strong communication skills.
• A good understanding of the channel and our market is essential.
• Proven track record of working as part of a team in a fast‑paced sales environment.
• Action oriented and full of energy for the things you see as challenging.
• Not fearful of acting with a minimum of planning.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first‑hand customer information and uses it for improvements in products and services.
• Establishes and maintains effective relationships with customers and gains their trust and respect.
• Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation.
• Provides individuals with information so that they can make accurate decisions.

What We Offer

• Working hours Monday – Friday 9am – 5:30pm, please note this role is full‑time office based from our HQ in Watford.
• 20 days annual leave plus 10 personal days and an extra half day off on your birthday.
• Enhanced Workplace Pension.
• Day off each year to work with a charity of your choice.
• Subsidised on‑site Kitchen with an incredible chef offering breakfast and lunch every day.

Successful applicants will need to undertake an enhanced Disclosure and Barring Service (DBS) check upon starting your employment with us. Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.