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- Tasks: Provide 1st and 2nd line IT support for Microsoft 365 incidents.
- Company: Dedicated IT solutions provider in Saffron Walden, UK.
- Benefits: Competitive salary, annual leave, and ongoing training opportunities.
- Why this job: Join a supportive team and enhance your IT skills while making a difference.
- Qualifications: At least 2 years of Service Desk experience and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
A dedicated IT solutions provider is seeking a Dedicated Service Desk Technician in Saffron Walden, UK. The role involves being the main contact for IT-related incidents and providing 1st and 2nd line support on Microsoft 365.
Candidates should have at least 2 years of Service Desk experience and good organisational and communication skills.
The company offers competitive salary, annual leave, and a commitment to ongoing training and development.
On-Site Service Desk Tech — 1st/2nd Line IT Support in Saffron Walden employer: Storm Technologies
Contact Detail:
Storm Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Service Desk Tech — 1st/2nd Line IT Support in Saffron Walden
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 knowledge. We all know that being tech-savvy is key, so make sure you can confidently discuss your experience and how you've tackled IT incidents in the past.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple IT issues at once. This will demonstrate your ability to prioritise and keep things running smoothly under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace On-Site Service Desk Tech — 1st/2nd Line IT Support in Saffron Walden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support, especially with Microsoft 365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your Service Desk experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and make sure to mention your organisational and communication skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT-related incidents in the past. We love seeing candidates who can think on their feet and resolve issues efficiently, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Storm Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and common IT issues. Be ready to discuss specific incidents you've handled in the past, showcasing your problem-solving skills and technical expertise.
✨Show Off Your Communication Skills
As a Service Desk Technician, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly to questions.
✨Highlight Your Organisational Skills
Prepare examples that showcase your organisational abilities. Discuss how you prioritise tasks when dealing with multiple IT incidents and how you keep track of ongoing issues. This will show that you're capable of managing a busy service desk environment.
✨Express Your Commitment to Learning
The company values ongoing training and development, so be sure to express your enthusiasm for learning new technologies and improving your skills. Share any relevant courses or certifications you've pursued to demonstrate your dedication to professional growth.
