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For Companies At a Glance
- Tasks: Be the go-to person for IT incidents and service requests at a dedicated customer site.
- Company: Join Storm Technologies, a leading IT solutions provider with a collaborative culture.
- Benefits: Enjoy competitive salary, generous leave, enhanced pension, and funded training opportunities.
- Why this job: Kickstart your IT career with hands-on experience and make a real difference in tech support.
- Qualifications: 2 years of Service Desk experience preferred; knowledge of Microsoft 365 is essential.
- Other info: Work in a diverse and inclusive environment with excellent growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Dedicated Service Desk Technician
Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.
As an IT solutions provider, Storm delivers best‑of‑breed solutions, from hardware and software to networking, cloud and support services. We provide a first‑class service and enjoy multi‑vendor partnerships, awards and accolades. With a growing team across account management, pre‑sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.
What You’ll Be Doing
As a Dedicated Service Desk Technician, you’ll be the central point of contact for all IT‑related incidents and service requests. You’ll be working one on of our dedicated customer sites, and will be responsible for logging incidents, service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.
- Provide 1st and 2nd line support on Microsoft 365, office applications, internal software
- Performing device builds and facilitating desk moves
The Skills You’ll Need
Someone with previous IT Service Desk Experience working in an IT reseller organisation would be a bonus.
- Well organised & able to work in a fast‑paced environment
- Excellent communication skills at all levels
- Knowledge of Microsoft 365 and Office apps
- Working knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.)
What We Offer
- Competitive Salary dependant on experience working Monday – Friday
- 20 days annual leave plus 10 personal days and an extra half day off on your birthday.
- Enhanced Workplace Pension
- Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams
Successful applicants will need to undertake a basic Disclosure and Barring Service (DBS) check upon starting your employment with us.
Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.
Experience Required
Minimum 2 years of Service Desk experience, ideally within an MSP
Location
Ability to commute easily near to Duxford, full time office based
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Dedicated Service Desk Technician (Cambridge) employer: Storm Technologies
Contact Detail:
Storm Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated Service Desk Technician (Cambridge)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Storm Technologies or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 and Office apps knowledge. We want to see you shine with your technical skills, so practice common support scenarios and be ready to demonstrate your problem-solving abilities.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple service requests or incidents in a fast-paced environment. This will highlight your ability to thrive under pressure, which is key for a Service Desk Technician.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Storm Technologies.
We think you need these skills to ace Dedicated Service Desk Technician (Cambridge)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT Service Desk experience and any relevant skills, like Microsoft 365 knowledge. We want to see how your background fits with what we do at Storm Technologies!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Dedicated Service Desk Technician role and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Use straightforward language and be concise – we appreciate that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Storm Technologies
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft 365 and Office applications. Be ready to discuss your experience with these tools, as well as any CAD packages like SolidWorks or AutoCAD. The more familiar you are with the technologies mentioned in the job description, the more confident you'll feel during the interview.
✨Showcase Your Service Desk Experience
Since they value IT Service Desk experience, prepare examples from your past roles where you successfully logged incidents and resolved support requests. Highlight any specific situations where you met service levels and customer satisfaction targets, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice explaining technical concepts in simple terms, as you may need to interact with users who aren't tech-savvy. During the interview, be sure to listen actively and respond thoughtfully to questions, showing that you can communicate effectively at all levels.
✨Prepare Questions
Interviews are a two-way street, so come prepared with questions about the company culture, training opportunities, and the team you'll be working with. This not only shows your interest in the role but also helps you determine if Storm Technologies is the right fit for you.
