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- Tasks: Be the go-to person for IT support and solve tech issues for users.
- Company: Dynamic IT solutions provider in Saffron Walden with a focus on customer satisfaction.
- Benefits: Competitive salary, training opportunities, and generous leave benefits.
- Why this job: Join a vibrant team and make a difference in people's tech experiences.
- Qualifications: 2 years of Service Desk experience and strong communication skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A dynamic IT solutions provider in Saffron Walden is seeking a Dedicated Service Desk Technician to be the primary contact for IT-related incidents. You will provide 1st and 2nd line support for Microsoft 365 and manage service requests, ensuring excellent customer satisfaction.
Candidates should have at least 2 years of Service Desk experience and possess strong communication and organizational skills. This position offers a competitive salary, training opportunities, and generous leave benefits.
On-Site IT Service Desk Technician (1st/2nd Line) in Saffron Walden employer: STORM Technologies PH
Contact Detail:
STORM Technologies PH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Service Desk Technician (1st/2nd Line) in Saffron Walden
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings at companies like the one in Saffron Walden. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 knowledge and service desk scenarios. We all know that confidence is key, so practice common questions and think of examples from your past experience that showcase your skills.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when solving problems. This not only demonstrates your technical ability but also your knack for customer satisfaction, which is crucial for a Service Desk role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace On-Site IT Service Desk Technician (1st/2nd Line) in Saffron Walden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, especially with Microsoft 365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing personality, so let your enthusiasm come through!
Show Off Your Communication Skills: Since this role involves being the primary contact for IT-related incidents, make sure your written application reflects your strong communication skills. Clear and concise writing will show us you can handle customer interactions effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at STORM Technologies PH
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and common IT issues. Be ready to discuss specific incidents you've handled in the past, showcasing your problem-solving skills and technical expertise.
✨Show Off Your Communication Skills
As a Service Desk Technician, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly to questions.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your troubleshooting abilities. Think of examples where you've successfully resolved IT incidents, and be prepared to walk the interviewer through your thought process step-by-step.
✨Highlight Your Organisational Skills
Being organised is key in a Service Desk role. Share examples of how you've managed multiple service requests or prioritised tasks effectively. This will show that you can handle the demands of the job while maintaining excellent customer satisfaction.
