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For Companies At a Glance
- Tasks: Be the go-to person for all IT support and service requests at a dedicated customer site.
- Company: Join Storm Technologies, a leading IT solutions provider with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, generous leave, enhanced pension, and full training opportunities.
- Why this job: Make a real difference in IT support while growing your skills in a dynamic environment.
- Qualifications: Previous IT Service Desk experience and strong communication skills are essential.
- Other info: Work in an inclusive team with excellent career progression and learning opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Dedicated Service Desk Technician
Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.
As an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades.
With a growing team across account management, pre-sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.
What you’ll be doing
As a Dedicated Service Desk Technician, you’ll be the central point of contact for all IT-related incidents and service requests. You’ll be working one on of our dedicated customer sites, and will be responsible for logging incidents, service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.
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Provide 1st and 2nd line support on Microsoft 365, office applications, internal software
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Performing device builds and facilitating desk moves
The skills you’ll need
Someone with previous IT Service Desk Experience working in an IT reseller organisation would be a bonus
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Well organised & able to work in a fast-paced environment
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Excellent communication skills at all levels
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Knowledge of Microsoft 365 and Office apps
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Working knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.)
What we offer
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Competitive Salary dependant on experience working Monday – Friday
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20 days annual leave plus 10 personal days and an extra half day off on your birthday.
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Enhanced Workplace Pension
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Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams
Successful applicants will need to undertake a basic Disclosure and Barring Service (DBS) checkupon starting your employment with us.
Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.
Experience Required
Minimum 2 years of Service Desk experience, ideally within an MSP
Location
Ability to commute easily near to Duxford, full time office based
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Dedicated Service Desk Technician (Cambridge) employer: STORM Technologies PH
Contact Detail:
STORM Technologies PH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated Service Desk Technician (Cambridge)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know someone at Storm. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 knowledge and any relevant software you’ll be supporting. We want to see you shine, so practice common support scenarios and how you’d handle them.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve resolved IT issues in the past. This will demonstrate your ability to meet customer satisfaction and service delivery demands.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Dedicated Service Desk Technician (Cambridge)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dedicated Service Desk Technician role. Highlight your IT Service Desk experience and any specific skills related to Microsoft 365 and Office applications. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a perfect fit for us. Don’t forget to mention your communication skills and ability to work in a fast-paced environment.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience with CAD packages or IT infrastructure activities. We love seeing candidates who can hit the ground running, so let us know what you've done in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at STORM Technologies PH
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft 365 and Office applications. Be ready to discuss your previous experience with IT service desks, especially in a reseller environment. This will show that you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
As a Dedicated Service Desk Technician, communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. This could be resolving a complex issue or simply keeping clients updated on their requests.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved IT incidents or service requests. Be ready to walk through your thought process during these situations, as this will highlight your ability to work under pressure and meet service level targets.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or the specific challenges they face in IT support. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
