Operations Coordinator in Watford

Experience the power of Storm, a leading procurement company that has been dedicated to serving Africa and The Middle East for over a decade.

We go beyond just supplying our customers with the best possible products for their needs; we provide unmatched services, from seamless logistics to comprehensive on-site support.

When you join our team, you open doors to endless possibilities for career growth and personal development.

Surrounded by ambitious, motivated, and intelligent individuals, you'll have the opportunity to thrive and excel.

Operations Coordinator

Storm Procurement are looking for an Operations Coordinator to join one of the leading Procurement and Logistics companies in the Mining and Energy industries in our Watford-based Operations team.

This predominantly supplier-facing role is central to ensuring customer orders are checked accurately, raised with suppliers, expedited effectively, and updated across internal systems.

The successful candidate will work closely with Sales, Accounts, Warehouse, customer-facing Operations colleagues, suppliers, and service providers to maintain order accuracy, resolve issues, and support a high standard of customer service.

This is a full-time, office-based role in Watford, working Monday to Friday, 8:30am–5:00pm.

Your Main Duties will Include

• Checking supplier quotations and customer orders against the internal systems for inaccuracies, discrepancies, or other issues that may not have been considered.
• Raising subsequent orders to suppliers to fulfil customer orders.
• Ensuring suppliers have processed Storm purchase orders in a timely manner.
• Expediting your orders to reduce lead times where possible and keep delays to a minimum, ensuring that our customers can be provided with accurate, up-to-date information when requested.
• Obtaining documentation through our suppliers and 3 rd party service providers.
• Investigating and resolving discrepancies reported by the client, supplier, or our own internal warehouse.
• Raising invoice payment requests and approvals with management and accounts teams.
• Coordinate with 3 rd party service providers and freight forwarders to fulfil the requirements of the order (e. g. logistics, packaging, certification)
• Liaise with internal Accounts, Sales, and Warehouse teams to progress orders in a timely manner and resolve any issues, taking ownership of the orders you’ve raised.
• Escalating ongoing issues to senior management quickly to source solutions as soon as possible to minimise internal delays.
• Developing and improving relationships with both suppliers and service providers
• Maintaining accuracy and oversight of internal reports and internal order management systems for overall company performance monitoring.

Required Skills

• Computer Literacy – Shortcuts, navigation, organisation etc is essential.
• Strong attention to detail – High level of attention to detail is essential. The smallest difference being overlooked can have a large impact further down the chain.
• Customer Service mindset – Committed to delivering a high standard of service, with a strong sense of empathy for both customers and suppliers.
• Investigative mindset - There will be times that you will have to investigate evidence, produce timeline of events, and investigate discrepancies and non-conformities against previous confirmations.
• Ability to manage one’s own workload and organise own tasks.
• Identify high priority tasks vs lower priority and action accordingly.
• Adaptable to new scenarios and situations.
• Exemplary English, both written and verbal.
• Team player.
• Self-motivated, pro-active worker. Desire to learn and develop personally.
• Socially confident.

Desired Skills

desired not essential

• Knowledge of basic shortcuts, navigation, organisation.
• Adaptability to learn and create new efficiencies for yourself, confidence to offer suggestions for improvements to internal systems where appropriate.
• Excel, Word, Outlook knowledge. Basic understanding of how they work is essential. Some intermediate knowledge of Excel is appreciated but not required.
• Customer Service experience
• Updating orders on internal or external systems
• Call handling
• Professional email responses
• CRM (Hub Spot) experience is advantageous but not required
• Purchase order processing
• Documentation verification and checking
• Following up with suppliers for updates via phone and emails
• Pro-actively chasing and driving issue resolution
• Updating internal systems with relevant updates
• Supplier relationship management is ideal.
• Logistics experience or knowledge
• Domestic or international knowledge of logistics
• Geopolitical and geographical knowledge is advantageous
• Spanish/French/Brazilian Portuguese language skills are a welcome bonus, but not essential.

Benefits of Working at Storm

• Bonus scheme on successful passing of probation, paid monthly.
• Dress down Fridays
• Group Life Assurance
• Birthdays Off
• Pension Scheme & Advisor
• Office Amenities (incl. Vending machines, Tea/Coffee, Pool table, Table Tennis)
• Subsidised Meals from professional chef team at on-site canteen
• Office socials/parties throughout the year
• 20 days holiday per year (increasing with every year of service to a maximum of 25.)
• 5 Personal days in addition to annual leave, for single use on appointments (Doctor, dentist etc)
• 1 Wellness Day in addition to the above leave to promote mental wellbeing
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