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For Companies At a Glance
- Tasks: Manage IT systems, ensure security, and optimise tools for team productivity.
- Company: Award-winning digital transformation consultancy based in Edinburgh.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Why this job: Take ownership of IT operations and shape the future of a growing consultancy.
- Qualifications: Experience with Microsoft 365, security compliance, and technical troubleshooting.
- Other info: Join a collaborative team and make a real impact in digital transformation.
The predicted salary is between 30000 - 46000 £ per year.
Salary: £35k-55k Depending on experience
Location: Hybrid (Edinburgh)
Storm ID is an award-winning Edinburgh-based digital transformation consultancy that helps organisations accelerate their use of digital, data and AI. We believe in tailored solutions, assembling expert teams to address each client's unique needs. Our services span strategy, design, technology and data & AI, ensuring seamless end-to-end delivery of platforms, products and services with real-world impact. What sets us apart is our commitment to long-lasting, data-driven, user-centred change. We enjoy close collaboration between our teams, ensuring projects move smoothly from discovery to design to delivery. We recognise the crucial link between digital and data, creating intelligent services that leverage both.
The role
We’re looking for an IT Operations Manager to join our team in historic Leith. You’ll be responsible for keeping Storm ID’s people productive by managing IT systems and infrastructure, maintaining security and compliance, and enabling teams to work effectively with apps and tools. This is a hands-on role that combines technical work with governance, process improvement, and business partnership. You’ll own our Microsoft 365 environment, lead our security and compliance efforts, and help shape how we use apps and tools across the business. You’ll work closely with our Operations Director to ensure our internal systems are secure, efficient, and fit for purpose. You’ll also partner with our Head of Compliance to maintain our ISO certifications and deliver Cyber Essentials Plus annually. This is a great opportunity for someone who wants to take ownership of IT operations in a growing consultancy, with the freedom to shape how we work and the tools we use.
About you
We need someone who can own IT operations end-to-end, from helpdesk to security compliance. You’ll be comfortable working across Microsoft 365, Entra ID, Intune, and networking infrastructure.
- Strong experience administering Microsoft 365, including Exchange Online, SharePoint, Teams, and Intune
- Experience with identity management, Conditional Access policies, and device lifecycle management
- Understanding of information security frameworks and experience implementing controls for ISO 27001 and Cyber Essentials Plus
- Ability to troubleshoot complex technical issues across endpoints, cloud services, and networking
- Experience managing IT service delivery, including triaging and prioritising support requests
- Ability to write PowerShell or Python scripts to automate repetitive tasks
- Experience with Power Platform for building workflow automations
- Clear, accurate technical documentation skills
It would be great if you also have:
- Experience administering AI tools such as Microsoft 365 Copilot, ChatGPT, Claude, or Gemini
- Familiarity with UniFi network infrastructure
- Experience responding to client security questionnaires and audits
- Experience supporting ISO audits and preparing evidence
We know that many professionals come from a variety of backgrounds, and we encourage people who bring unique perspectives and knowledge to our team. If you don’t meet every requirement but think you’d be a great fit, we’d still love to hear from you.
What you’ll do
- Administer our Microsoft 365 tenant, including user lifecycle, licensing, Exchange Online, SharePoint, Teams, and Intune
- Maintain and enforce Conditional Access policies and manage device configurations across Windows and macOS
- Implement and maintain technical controls to support ISO 27001 certification and deliver Cyber Essentials Plus annually
- Contribute to the Security Advisory Board, reporting on our security footprint and assessing new software and services
- Prepare audit evidence and support the Head of Compliance during internal and external audits
- Own the IT helpdesk queue, triaging and resolving issues, and identifying recurring problems to fix at root cause
- Manage our UniFi network infrastructure, including switches, access points, and VLANs
- Identify repetitive tasks that can be automated and build solutions using Power Platform and similar tools
- Administer enterprise AI tools including Microsoft 365 Copilot, ChatGPT, Claude, and Gemini
- Develop acceptable use policies for AI tools and support others to use AI effectively
- Create and maintain IT documentation and user guides
Storm ID offers a flexible hybrid working environment. However, in this role we welcome candidates who are local to our office in Edinburgh and can commit to spending a few days a week with us.
Information Technology Operations Manager employer: Storm ID
Contact Detail:
Storm ID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Operations Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or security compliance, make sure to highlight that in conversations. Bring examples of how you've tackled challenges in past roles to showcase your expertise.
✨Tip Number 3
Prepare for interviews by researching Storm ID and understanding their projects. Tailor your answers to reflect their values and how you can contribute to their mission of delivering data-driven, user-centred change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Storm ID.
We think you need these skills to ace Information Technology Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft 365 and IT operations. We want to see how your skills align with what we do at Storm ID!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical know-how! Whether it’s PowerShell scripting or managing security compliance, let us know how you’ve tackled these challenges in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences shine through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Storm ID
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Entra ID, and Intune. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting you've done. The more specific examples you can provide, the better!
✨Showcase Your Security Savvy
Since security and compliance are key parts of the role, be prepared to talk about your experience with ISO 27001 and Cyber Essentials Plus. Think of instances where you've implemented controls or responded to audits, and be ready to share those stories.
✨Demonstrate Problem-Solving Skills
The interviewers will want to see how you handle complex technical issues. Prepare a few examples of challenges you've faced in IT service delivery and how you triaged and resolved them. Highlight your ability to identify root causes and implement long-term fixes.
✨Get Familiar with Automation
Since automation is a big part of the role, be ready to discuss any PowerShell or Python scripts you've written. If you've used Power Platform for workflow automations, make sure to mention that too. Showing your ability to streamline processes will definitely impress!
