Graduate Support Engineer
Permanent, full time | Team: Web operations | Location: Edinburgh (Hybrid) | Salary: £26.5k- £27.5k
About the role
Are you a recent graduate looking to launch your tech career? This is your chance to join Storm in a pivotal, high‑profile role where you'll hit the ground running from day one.
You'll work on real, live applications used by thousands of people across Scotland and the UK. This isn’t a script‑following help‑desk role. From day one you’re working with engineers on real systems, not just routing tickets.
Our clients include some of the most important public sector organisations around: heritage and cultural institutions, libraries, courts, and major civic platforms. Your work will genuinely matter.
From the start, you'll be learning fast – mastering how to manage support tickets, communicate clearly with clients, and spot critical issues before they escalate. As your confidence grows, so will your responsibilities: debugging live systems, collaborating with developers, deploying changes, and working with cutting‑edge AI tools we've built in‑house to make support smarter and more efficient.
This isn't a dead‑end help‑desk job. Storm offers a structured progression path from associate all the way to senior engineer, with growing exposure to cloud infrastructure, networking, and broader IT along the way. If you're ambitious, curious, and ready to develop real technical depth – this is where you start.
About you
We’re hiring for someone who is eager to learn, not a finished engineer. A technical background helps – that might be a degree in computer science, software engineering or similar, or equivalent experience picked up through self‑study, projects, or a previous role. Not essential, but ideally you would want some grounding to build on.
- Has a real interest in technology beyond what you’ve been taught – a home lab, side projects, open source contributions, building PCs, running your own services, anything that shows you tinker for the joy of it
- Gets genuinely curious when something breaks, and prefers understanding why over working around it
- Genuinely cares about the people on the other end – wants clients to feel informed, looked after, and like we’ve got their back
- Can write a clear, friendly email or ticket update without sounding corporate
- Care about the kind of work we do – public sector, civic, mission‑driven
You don’t necessarily need to know our technology stack or how agencies work – we’ll teach you that. What we’re looking for is curiosity, clarity in writing and the kind of patience that helps when an investigation takes longer than you’d like.
One more thing – research suggests that people from underrepresented backgrounds often don’t apply for jobs unless they meet 100% of the criteria. If you think you could thrive here but don’t tick every box, we’d still like to hear from you.
What you’ll do
In your first few months you’ll:
- Learn the helpdesk and the way we triage and respond to tickets
- Shadow senior engineers on live issues and start handling straightforward ones yourself
- Get to know our clients, our tech stack and the wider team
- Use the AI tools we’ve built internally to work and learn faster
As you build confidence you’ll:
- Own tickets end‑to‑end, from first reply to resolution
- Investigate issues using monitoring tools and alerts
- Work with developers to get bugs fixed and deployed
- Talk to clients directly, explaining what’s happening and what we’re doing about it
- Contribute ideas for improving how the team works
What we offer
- Flexible working – hybrid, or office‑based from our Edinburgh studio
- 33 days of leave, including bank holidays you can take whenever you want
- Paid training and development after three months
- Performance‑related pay after one year
- Private medical insurance with BUPA after one year
Equal opportunities
Storm ID is proud to be an equal opportunities employer and we welcome applications from everyone.
