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- Tasks: Lead strategic client partnerships and drive revenue growth through innovative digital solutions.
- Company: Award-winning digital transformation consultancy based in Edinburgh.
- Benefits: Flexible working, competitive salary, generous leave, and health contributions.
- Why this job: Make a real impact by shaping client success and driving digital transformation.
- Qualifications: 5+ years in senior client services with strong relationship management skills.
- Other info: Join a diverse team that values unique perspectives and offers excellent career development.
The predicted salary is between 51000 - 85000 £ per year.
Storm ID is an award-winning Edinburgh-based digital transformation consultancy that helps organisations accelerate their use of digital, data and AI. We believe in tailored solutions, assembling expert teams to address each client's unique needs. Our services span strategy, design, technology and data & AI, ensuring seamless end-to-end delivery of platforms, products and services with real-world impact.
What sets us apart is our commitment to long-lasting, data-driven, user-centred change. We enjoy close collaboration between our teams, ensuring projects move smoothly from discovery to design to delivery. We recognise the crucial link between digital and data, creating intelligent services that leverage both. We work with a range of clients across the Scottish and UK public and private sectors.
The role involves leading key client partnerships across Storm's most valuable accounts and client portfolios. You will be responsible for retaining and growing these strategic relationships, developing complex statements of work, maximising revenue and ensuring exceptional client satisfaction and loyalty. This is a senior account leadership role, where you'll create strategies that drive long-term client success and maximise client value. You'll lead the scoping of large, technically complex projects and programmes, becoming a main point of contact and confidence for our most senior clients.
You will work closely with our project management office, who is responsible for project delivery. Close collaboration with our business development team is also key, to proactively identify and drive forward new opportunities within your existing client base and involvement in new business proposals and pitches. The role will see you managing a portfolio of high-value client accounts, owning these strategic relationships and driving significant growth through innovative websites, digital platforms and services, data and AI solutions and emerging technologies.
We know that many professionals will come from a variety of backgrounds, and we encourage and value people who bring unique perspectives and knowledge to our team. You will have substantial experience working in a senior client services-based role (5 years+), with a proven track record of managing large client accounts and portfolios. You may also have experience in a Consultant or Product Owner based role. You will have demonstrable success in building and maintaining excellent client relationships at a strategic level, driving revenue growth and overseeing complex digital transformation projects.
You will need extensive understanding of digital services, data and AI, and a keen interest in emerging technologies and platforms. Experience in mentoring and supporting junior team members is essential. You will excel at strategic communication, driving forward complex initiatives, generating significant revenue, identifying opportunities for growth across client portfolios, and managing multiple high-value accounts simultaneously. You will be financially astute with excellent commercial awareness and a keen eye for detail.
As a Senior Client Partner, reporting to our Head of Client Partnerships, you will be instrumental in leading strategic client relationships, driving significant revenue growth and ensuring exceptional client satisfaction and loyalty. From day one, you'll be empowered to take ownership and contribute to key responsibilities, including:
- Leading and managing Storm's most valuable client accounts and portfolios
- Creating and executing strategies that drive long-term client success and maximise client value
- Leading the scoping of large, complex projects and programmes, creating detailed Statements of Work and securing client sign-off
- Overseeing successful delivery of projects and programmes, proactively resolving issues and mentoring others in issue resolution
- Managing revenue across your client portfolio and developing strategies to maximise client value
- Ensuring contracts are in place for all projects and retainers across your accounts
- Successfully selling Storm's full range of services to clients, demonstrating deep understanding of our capabilities
- Proactively identifying opportunities for business development within existing contracts and collaborating with internal teams to develop solutions
- Mentoring and supporting members of the client team in relationship management and delivery
- Using AI to augment your work and drive efficiency across client engagements
Did we mention that we offer flexible working which includes hybrid? We want to make sure our people have the flexibility to be the best they can be. We believe in rewarding our people for the great work that they do. The benefits we offer include:
- Competitive salary - Up to £68k depending on your experience
- 33 days of leave that includes 4 statutory days over Christmas and New Year, with all other bank holidays included as regular leave you can take whenever you want
- Paid training and development (after 3 months)
- Performance related pay reward (after 1 year)
- Additional £400 per year contribution to be used on a health and wellbeing item of your choice (after 1 year)
- Employer pension contribution of 5% p.a.
- Increase of annual leave allowance up to an extra 5 days (after 5 years)
- Shopping discounts with Reward Gateway
- Life insurance (after 1 year)
- Family benefits including enhanced maternity, paternity and adoption leave and flexible family-friendly hours
- In office benefits such as end of month drinks and fortnightly office masseuse
Senior Client Partner in Dunfermline employer: Storm ID
Contact Detail:
Storm ID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Partner in Dunfermline
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and values, especially how they relate to digital transformation and client partnerships. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Client Partner. Highlight your successes in managing client relationships and driving revenue growth. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Storm ID and contributing to our mission of delivering exceptional digital solutions.
We think you need these skills to ace Senior Client Partner in Dunfermline
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Partner role. Highlight your experience in managing large client accounts and your understanding of digital services, data, and AI. We want to see how your unique background fits with our mission!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven revenue growth and built strong client relationships. Use numbers and outcomes to illustrate your success. This helps us see the impact you've made in previous roles.
Be Authentic: We value diverse perspectives, so don’t hesitate to share your unique experiences and insights. If you don’t meet every single qualification, but believe you can contribute to our team, we encourage you to apply anyway. Your individuality is what makes you stand out!
Apply Through Our Website: For the best chance of getting noticed, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at Storm ID
✨Know Your Stuff
Make sure you have a solid understanding of digital transformation, data, and AI. Brush up on Storm ID's services and recent projects. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Relationships
Prepare examples of how you've built and maintained strategic client relationships in the past. Highlight specific instances where your efforts led to revenue growth or exceptional client satisfaction. This is key for a Senior Client Partner role!
✨Be Ready to Discuss Strategy
Think about how you would approach creating strategies for long-term client success. Be prepared to discuss your thought process and any frameworks you use. This shows that you're not just reactive but proactive in your approach.
✨Ask Insightful Questions
Prepare thoughtful questions about Storm ID's current projects, challenges, and future goals. This demonstrates your genuine interest in the company and helps you assess if it's the right fit for you too.