At a Glance
- Tasks: Build client relationships, manage projects, and support digital delivery in a dynamic environment.
- Company: Join an award-winning digital transformation consultancy based in Edinburgh.
- Benefits: Competitive salary, 33 days leave, paid training, and health contributions.
- Other info: Flexible hybrid working with opportunities for growth and development.
- Why this job: Kickstart your career in a supportive team while learning about digital innovation and AI.
- Qualifications: No prior experience needed; just bring your curiosity and communication skills.
The predicted salary is between 26000 - 30000 £ per year.
Storm ID is an award-winning Edinburgh-based digital transformation consultancy that helps organisations accelerate their use of digital, data and AI. We believe in tailored solutions, assembling expert teams to address each client's unique needs. Our services span strategy, design, technology and data & AI, ensuring seamless end-to-end delivery of platforms, products and services with real-world impact. What sets us apart is our commitment to long-lasting and sustainable, data-driven, user-centred change.
This is an entry-level role - you don’t need to have done this before. We’re looking for someone curious, commercially aware and ready to learn. You’ll join our client partner team, supporting a portfolio of client accounts while building real skills in relationship management, commercial thinking and digital delivery.
Your day-to-day will span client relationships, commercial management and delivery support:
- Build and maintain strong working relationships with existing clients, acting as their first point of contact at Storm
- Scope small projects, prepare quotes and help write statements of work in plain English
- Manage revenue: forecasting, invoicing and maintaining hosting and support contracts
- Work alongside project managers to support successful delivery
- Research and identify opportunities for upselling to clients based on market trends and innovation
- Identify opportunities to grow client accounts and escalate promising leads
- Develop your knowledge of Storm’s full range of digital services
About you:
- Naturally inquisitive – a people person, excited by building relationships and gaining insight into different industries
- Confident communicator - comfortable talking to clients and colleagues at all levels; confident drafting client-facing documents to a high standard
- Commercially aware - you understand the link between good client relationships and profit, and like the idea of supporting clients with their budgets
- Organised and detail-oriented - you can manage multiple tasks without things slipping
- Curious about digital innovation and technology - you follow the space and want to understand what’s changing
- Comfortable with AI tools - or genuinely keen to get there quickly
- Collaborative - you share credit, ask for help when you need it and support the people around you
We offer flexible working which includes hybrid. We want to make sure our people have the flexibility to be the best they can be. However, for this role we are ideally looking for someone Edinburgh based (or nearby) who can commit to spending a few days a week in the office; we truly believe face to face helps maximise the role’s learning opportunities and that the Storm office culture creates a thriving workplace environment.
The benefits we offer include:
- Competitive salary commensurate with experience
- 33 days of leave — that includes 4 statutory days over Christmas and New Year, with all other bank holidays included as regular leave you can take whenever you want
- Paid training and development (after 3 months)
- Performance related pay reward (after 1 year)
- Additional £400 per year contribution to be used on a health and wellbeing item of your choice (after 1 year)
- Employer pension contribution of 5% p.a.
- Increase of annual leave allowance up to an extra 5 days (after 5 years)
- Shopping discounts with Reward Gateway
- Life insurance (after 1 year)
- Family benefits including enhanced maternity, paternity and adoption leave and flexible family-friendly hours
- In office benefits such as end of month drinks and fortnightly office masseuse
We want to get to know more about you during our hiring process. We want to understand your motivations and what drives you. Please get in touch with your CV, following which if successful the next step will be a short informal interview with our Recruitment Co-ordinator.
One more thing — research indicates that marginalised groups of people may not apply for jobs unless they meet 100% of the qualifications. We also know that many professionals come from various backgrounds. We value people who bring unique perspectives and new knowledge to our team. If you believe you’re qualified, but don’t "check all the boxes", please apply.
Client Associate employer: Storm ID
At Storm ID, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the historic area of Leith, Edinburgh. Our commitment to employee growth is evident through paid training and development opportunities, alongside a generous benefits package that includes 33 days of annual leave and private medical insurance. Join us to collaborate with diverse teams on impactful projects while enjoying flexible working arrangements that support a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Client Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Storm ID. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Storm ID before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Storm ID:Your cover letter is your chance to shine! Tell us why you want to work at Storm ID specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Storm ID!
How to prepare for a job interview at Storm ID
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
