IT Operations Manager

Storm ID is an Edinburgh-based digital transformation consultancy that helps organisations accelerate their use of digital, data and AI. We believe in tailored solutions, assembling expert teams to address each client's unique needs. Our services span strategy, design, technology and data & AI, ensuring seamless end-to-end delivery of platforms, products and services with real-world impact. What sets us apart is our commitment to long-lasting, data-driven, user-centered change. We enjoy close collaboration between our teams, ensuring projects move smoothly from discovery to design to delivery. We recognise the crucial link between digital and data, creating intelligent services that leverage both.

We work with a range of clients across the Scottish and UK public and private sectors. We're looking for an IT Operations Manager to join our team in historic Leith. You'll be responsible for keeping Storm ID's people productive by managing IT systems and infrastructure, maintaining security and compliance, and enabling teams to work effectively with apps and tools. This is a hands-on role that combines technical work with governance, process improvement, and business partnership. You'll own our Microsoft 365 environment, lead our security and compliance efforts, and help shape how we use apps and tools across the business. You'll work closely with our Operations Director to ensure our internal systems are secure, efficient, and fit for purpose. You'll also partner with our Head of Compliance to maintain our ISO certifications and deliver Cyber Essentials Plus annually. This is a great opportunity for someone who wants to take ownership of IT operations in a growing consultancy, with the freedom to shape how we work and the tools we use.

About you

We need someone who can own IT operations end-to-end, from helpdesk to security compliance. You'll be comfortable working across Microsoft 365, Entra ID, Intune, and networking infrastructure.

• Strong experience administering Microsoft 365, including Exchange Online, SharePoint, Teams, and Intune
• Experience with identity management, Conditional Access policies, and device lifecycle management
• Understanding of information security frameworks and experience implementing controls for ISO 27001 and Cyber Essentials Plus
• Ability to troubleshoot complex technical issues across endpoints, cloud services, and networking
• Ability to write PowerShell or Python scripts to automate repetitive tasks
• Experience with Power Platform for building workflow automations

It would be great if you also have:

• Experience administering AI tools such as Microsoft 365 Copilot, ChatGPT, Claude, or Gemini
• Familiarity with UniFi network infrastructure
• Experience responding to client security questionnaires and audits
• Experience supporting ISO audits and preparing evidence

We know that many professionals come from a variety of backgrounds, and we encourage people who bring unique perspectives and knowledge to our team. If you don't meet every requirement but think you'd be a great fit, we'd still love to hear from you.

What you'll do

• Administer our Microsoft 365 tenant, including user lifecycle, licensing, Exchange Online, SharePoint, Teams, and Intune
• Maintain and enforce Conditional Access policies and manage device configurations across Windows and macOS
• Implement and maintain technical controls to support ISO 27001 certification and deliver Cyber Essentials Plus annually
• Contribute to the Security Advisory Board, reporting on our security footprint and assessing new software and services
• Prepare audit evidence and support the Head of Compliance during internal and external audits
• Own the IT helpdesk queue, triaging and resolving issues, and identifying recurring problems to fix at root cause
• Manage our UniFi network infrastructure, including switches, access points, and VLANs
• Identify repetitive tasks that can be automated and build solutions using Power Platform and similar tools
• Administer enterprise AI tools including Microsoft 365 Copilot, ChatGPT, Claude, and Gemini
• Develop acceptable use policies for AI tools and support others to use AI effectively
• Create and maintain IT documentation and user guides

Storm ID offers a flexible hybrid working environment. However, in this role we welcome candidates who are local to our office in Edinburgh and can commit to spending a few days a week with us. We believe in rewarding our people for the great work that they do. The benefits we offer include:

• 33 days of leave - that includes 4 statutory days over Christmas and New Year, with all other bank holidays included as regular leave you can take whenever you want
• Paid training and development (after 3 months)
• Performance related pay (after 1 year)
• Private medical insurance with BUPA (after 1 year)

We want to get to know more about you during our hiring process. We want to understand your motivations and what drives you. Our whole hiring process is done remotely and involves:

• Reviewing your application
• An initial call to discuss your application and the role
• Meeting the team to discuss your skills and your background

We know that a diverse workforce brings with it diverse ways of thinking, fresh perspectives, and new approaches to solving problems. And that benefits our clients as well as our employees. Storm ID is proud to be an equal opportunities employer and we welcome applications from everyone.