At a Glance
- Tasks: Join us as a Graduate Support Engineer and tackle real tech challenges from day one.
- Company: Storm ID, an award-winning digital transformation consultancy based in Edinburgh.
- Benefits: Enjoy 33 days of leave, paid training, private medical insurance, and performance-related pay.
- Other info: Diverse and inclusive workplace with structured career progression opportunities.
- Why this job: Make a real impact on public sector projects while developing your tech skills.
- Qualifications: Eager to learn with a technical background or equivalent experience.
The predicted salary is between 25000 - 32000 £ per year.
Storm ID is an award‑winning Edinburgh‑based digital transformation consultancy that helps organisations accelerate their use of digital, data and AI. We believe in tailored solutions, assembling expert teams to address each client’s unique needs. Our services span strategy, design, technology and data & AI, ensuring seamless end‑to‑end delivery of platforms, products and services with real‑world impact. What sets us apart is our commitment to long‑lasting, data‑driven, user‑centred change. We enjoy close collaboration between our teams, ensuring projects move smoothly from discovery to design to delivery. We recognise the crucial link between digital and data, creating intelligent services that leverage both. We work with a range of clients across the Scottish and UK public and private sector.
Are you a recent graduate looking to launch your tech career? This is your chance to join Storm in a pivotal, high‑profile role where you’ll hit the ground running from day one. You’ll work on real, live applications used by thousands of people across Scotland and the UK. This isn’t a script‑following helpdesk role. From day one you’re working with engineers on real systems, not just routing tickets. Our clients include some of the most important public sector organisations around: heritage and cultural institutions, libraries, courts, and major civic platforms. Your work will genuinely matter.
From the start, you’ll be learning fast – mastering how to manage support tickets, communicate clearly with clients, and spot critical issues before they escalate. As your confidence grows, so will your responsibilities: debugging live systems, collaborating with developers, deploying changes, and working with cutting‑edge AI tools we’ve built in‑house, to make support smarter and more efficient. This isn’t a dead‑end helpdesk job. Storm offers a structured progression path from associate all the way to senior engineer, with growing exposure to cloud infrastructure, networking and broader IT along the way. If you’re ambitious, curious and ready to develop real technical depth – this is where you start.
We’re hiring for someone who is eager to learn, not a finished engineer. A technical background helps – that might be a degree in computer science, software engineering or similar, or equivalent experience picked up through self‑study, projects or a previous role. Not essential, but ideally you would want some grounding to build on. The right person probably:
- Has a real interest in technology beyond what you’ve been taught – a home lab, side projects, open source contributions, building PCs, running your own services, anything that shows you tinker for the joy of it
- Gets genuinely curious when something breaks, and prefers understanding why over working around it
- Genuinely cares about the people on the other end – wants clients to feel informed, looked after and like we’ve got their back
- Can write a clear, friendly email or ticket update without sounding corporate
- Cares about the kind of work we do – public sector, civic, mission‑driven
You don’t necessarily need to know our technology stack or how agencies work – we’ll teach you that. What we’re looking for is curiosity, clarity in writing and the kind of patience that helps when an investigation takes longer than you’d like.
In your first few months, you’ll:
- Learn the helpdesk and the way we triage and respond to tickets
- Shadow senior engineers on live issues and start handling straightforward ones yourself
- Get to know our clients, our tech stack and the wider team
- Use the AI tools we’ve built internally to work and learn faster
As you build confidence you’ll:
- Own tickets end‑to‑end, from first reply to resolution
- Investigate issues using monitoring tools and alerts
- Work with developers to get bugs fixed and deployed
- Talk to clients directly, explaining what’s happening and what we’re doing about it
- Contribute ideas for improving how the team works
We believe in rewarding our people for the great work that they do. The benefits we offer include:
- 33 days of leave – that includes 4 statutory days over Christmas and New Year, with all other bank holidays included as regular leave you can take whenever you want
- Paid training and development (after 3 months)
- Performance related pay (after 1 year)
- Private medical insurance with BUPA (after 1 year)
We know that a diverse workforce brings with it diverse ways of thinking, fresh perspectives and new approaches to solving problems. And that benefits our clients as well as our employees. Storm ID is proud to be an equal opportunities employer and we welcome applications from everyone.
Graduate Support Engineer employer: Storm ID Ltd
Storm ID is an exceptional employer, offering a dynamic work environment in the heart of Edinburgh where recent graduates can kickstart their tech careers. With a strong focus on employee growth, we provide structured progression paths, generous benefits including 33 days of leave and paid training, and a collaborative culture that values curiosity and innovation. Join us to make a real impact in the public sector while working with cutting-edge technology and a supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with alumni from your university. You never know who might have a lead on a job or can give you insider info about the company.
✨Tip Number 2
Show off your passion for tech! Whether it’s through personal projects, contributions to open source, or even just tinkering at home, make sure to highlight these experiences in conversations. It shows you’re not just looking for any job, but one that excites you.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. But don’t forget to brush up on your soft skills too! Being able to communicate clearly and show empathy towards clients is key in a support role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Storm ID and being part of our mission-driven work.
We think you need these skills to ace Graduate Support Engineer
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us see your enthusiasm for technology! Share any personal projects, tinkering, or experiences that highlight your curiosity and love for learning. We want to know what makes you tick!
Keep It Clear and Friendly:Remember, we’re looking for someone who can communicate well with clients. Use a friendly tone in your emails and updates, avoiding corporate jargon. Show us you can write clearly and make complex ideas easy to understand.
Tailor Your Application:Make sure to align your skills and experiences with what we’re looking for in the job description. Highlight any relevant coursework, projects, or experiences that demonstrate your ability to learn and adapt in a tech environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Storm ID Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common support scenarios and be ready to discuss any relevant projects or experiences that showcase your problem-solving skills. This will show your genuine interest in technology and your eagerness to learn.
✨Show Your Curiosity
During the interview, express your curiosity about how things work. Ask insightful questions about the systems they use and the challenges they face. This not only demonstrates your enthusiasm but also aligns with their value of understanding issues deeply rather than just skimming the surface.
✨Communicate Clearly
Practice writing clear and friendly emails or ticket updates. You might even want to prepare a few examples of how you've communicated effectively in past roles or projects. This will highlight your ability to keep clients informed and cared for, which is crucial for the role.
✨Emphasise Team Collaboration
Storm ID values close collaboration, so be prepared to discuss how you’ve worked in teams before. Share examples of how you’ve contributed to group projects or supported colleagues, as this will demonstrate your ability to fit into their collaborative culture.
