Senior Client Partner in Edinburgh

Storm ID is an award-winning Edinburgh-based digital transformation consultancy that helps organisations accelerate their use of digital, data and AI. We believe in tailored solutions, assembling expert teams to address each client's unique needs. Our services span strategy, design, technology and data & AI, ensuring seamless end-to-end delivery of platforms, products and services with real-world impact. What sets us apart is our commitment to long-lasting, data-driven, user-centred change. We enjoy close collaboration between our teams, ensuring projects move smoothly from discovery to design to delivery. We recognise the crucial link between digital and data, creating intelligent services that leverage both.

As Senior Client Partner at Storm ID, you will lead key client partnerships across Storm's most valuable accounts and client portfolios. You will be responsible for retaining and growing these strategic relationships, developing complex statements of work, maximising revenue and ensuring exceptional client satisfaction and loyalty. This is a senior account leadership role, where you'll create strategies that drive long-term client success and maximise client value. You'll lead the scoping of large, technically complex projects and programmes, becoming a main point of contact and confidence for our most senior clients.

You will work closely with our project management office, responsible for project delivery. Close collaboration with our business development team is also key, to proactively identify and drive new opportunities within your existing client base and involvement in new business proposals and pitches. The role will see you managing a portfolio of high-value client accounts, owning these strategic relationships and driving significant growth through innovative websites, digital platforms and services, data and AI solutions and emerging technologies.

Storm ID offers a flexible hybrid working environment, however in this role we welcome candidates who are local to our office in Edinburgh and can commit to spending a few days a week with us.

About you

We know that many professionals will come from a variety of backgrounds, and we encourage and value people who bring unique perspectives and knowledge to our team. You will have substantial experience working in a senior client services-based role (7 years+), with a proven track record of managing large client accounts and portfolios. You may also have experience in a Consultant or Product Owner based role. You will have demonstrable success in building and maintaining excellent client relationships at a strategic level, driving revenue growth and overseeing complex digital transformation projects. You will need extensive understanding of digital services, data and AI, and a keen interest in emerging technologies and platforms. Experience in mentoring and supporting junior team members is essential.

You will excel at strategic communication, driving forward complex initiatives, generating significant revenue, identifying opportunities for growth across client portfolios, and managing multiple high-value accounts simultaneously. You will be financially astute with excellent commercial awareness and a keen eye for detail.

One more thing – research indicates that marginalised groups of people may not apply for jobs unless they meet 100% of the qualifications. We also know that many professionals come from various backgrounds. We value people who bring unique perspectives and new knowledge to our team. If you believe you're qualified, but don't "check all the boxes", please submit an application.

What you'll do

• Lead and manage Storm's most valuable client accounts and portfolios.
• Create and execute strategies that drive long-term client success and maximise client value.
• Lead the scoping of large, complex projects and programmes, creating detailed Statements of Work and securing client sign‐off.
• Oversee successful delivery of projects and programmes, proactively resolving issues and mentoring others in issue resolution.
• Manage revenue across your client portfolio and develop strategies to maximise client value.
• Ensure contracts are in place for all projects and retainers across your accounts.
• Successfully sell Storm's full range of services to clients, demonstrating a deep understanding of our capabilities.
• Proactively identify opportunities for business development within existing contracts and collaborate with internal teams to develop solutions.
• Mentor and support members of the client team in relationship management and delivery.
• Use AI to augment your work and drive efficiency across client engagements.

We believe in rewarding our people for the great work that they do. The benefits we offer include:

• Competitive salary commensurate with experience
• 33 days of leave that includes 4 statutory days over Christmas and New Year, with all other bank holidays included as regular leave you can take whenever you want
• Paid training and development (after 3 months)
• Performance related pay reward (after 1 year)
• Additional £400 per year contribution to be used on a health and wellbeing item of your choice (after 1 year)
• Employer pension contribution of 5% p.a.
• Increase of annual leave allowance up to an extra 5 days (after 5 years)
• Shopping discounts with Reward Gateway
• Life insurance (after 1 year)
• Family benefits including enhanced maternity, paternity and adoption leave and flexible family‐friendly hours
• In‐office benefits such as end‐of‐month drinks and fortnightly office masseuse

We know that a diverse workforce brings with it diverse ways of thinking, fresh perspectives, and new approaches to solving problems. Storm ID is proud to be an equal opportunities employer and we welcome applications from everyone.