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- Tasks: Manage IT systems, ensure security compliance, and enhance team productivity with innovative tools.
- Company: Join Storm ID, a leading digital transformation consultancy in Edinburgh.
- Benefits: Enjoy 33 days of leave, flexible working, and a supportive team environment.
- Why this job: Take ownership of IT operations and shape the future of our consultancy.
- Qualifications: Experience with Microsoft 365, security frameworks, and troubleshooting complex IT issues.
- Other info: Great opportunity for career growth in a dynamic and collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Storm ID is an Edinburgh-based digital transformation consultancy that helps organisations accelerate their use of digital, data and AI. We believe in tailored solutions, assembling expert teams to address each client's unique needs. Our services span strategy, design, technology and data & AI, ensuring seamless end-to-end delivery of platforms, products and services with real-world impact.
What sets us apart is our commitment to long-lasting, data-driven, user-centered change. We enjoy close collaboration between our teams, ensuring projects move smoothly from discovery to design to delivery. We recognise the crucial link between digital and data, creating intelligent services that leverage both. We work with a range of clients across the Scottish and UK public and private sectors.
We're looking for an IT Operations Manager to join our team in historic Leith. You'll be responsible for keeping Storm ID's people productive by managing IT systems and infrastructure, maintaining security and compliance, and enabling teams to work effectively with apps and tools. This is a hands-on role that combines technical work with governance, process improvement, and business partnership. You'll own our Microsoft 365 environment, lead our security and compliance efforts, and help shape how we use apps and tools across the business.
You'll work closely with our Operations Director to ensure our internal systems are secure, efficient, and fit for purpose. You'll also partner with our Head of Compliance to maintain our ISO certifications and deliver Cyber Essentials Plus annually. This is a great opportunity for someone who wants to take ownership of IT operations in a growing consultancy, with the freedom to shape how we work and the tools we use.
About you
We need someone who can own IT operations end-to-end, from helpdesk to security compliance. You'll be comfortable working across Microsoft 365, Entra ID, Intune, and networking infrastructure.
- Strong experience administering Microsoft 365, including Exchange Online, SharePoint, Teams, and Intune
- Experience with identity management, Conditional Access policies, and device lifecycle management
- Understanding of information security frameworks and experience implementing controls for ISO 27001 and Cyber Essentials Plus
- Ability to troubleshoot complex technical issues across endpoints, cloud services, and networking
- Ability to write PowerShell or Python scripts to automate repetitive tasks
- Experience with Power Platform for building workflow automations
It would be great if you also have:
- Experience administering AI tools such as Microsoft 365 Copilot, ChatGPT, Claude, or Gemini
- Familiarity with UniFi network infrastructure
- Experience responding to client security questionnaires and audits
- Experience supporting ISO audits and preparing evidence
We know that many professionals come from a variety of backgrounds, and we encourage people who bring unique perspectives and knowledge to our team. If you don't meet every requirement but think you'd be a great fit, we'd still love to hear from you.
What you'll do
- Administer our Microsoft 365 tenant, including user lifecycle, licensing, Exchange Online, SharePoint, Teams, and Intune
- Maintain and enforce Conditional Access policies and manage device configurations across Windows and macOS
- Implement and maintain technical controls to support ISO 27001 certification and deliver Cyber Essentials Plus annually
- Contribute to the Security Advisory Board, reporting on our security footprint and assessing new software and services
- Prepare audit evidence and support the Head of Compliance during internal and external audits
- Own the IT helpdesk queue, triaging and resolving issues, and identifying recurring problems to fix at root cause
- Manage our UniFi network infrastructure, including switches, access points, and VLANs
- Identify repetitive tasks that can be automated and build solutions using Power Platform and similar tools
- Administer enterprise AI tools including Microsoft 365 Copilot, ChatGPT, Claude, and Gemini
- Develop acceptable use policies for AI tools and support others to use AI effectively
- Create and maintain IT documentation and user guides
Storm ID offers a flexible hybrid working environment. However, in this role we welcome candidates who are local to our office in Edinburgh and can commit to spending a few days a week with us. We believe in rewarding our people for the great work that they do. The benefits we offer include: 33 days of leave - that includes 4 statutory days over Christmas and New Year.
IT Operations Manager in Edinburgh employer: Storm ID Ltd
Contact Detail:
Storm ID Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Storm ID and understand their projects and values. Tailor your answers to show how you can contribute to their mission of digital transformation.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft 365 or security compliance, bring it up in conversations. Real-world examples can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in joining our team.
We think you need these skills to ace IT Operations Manager in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft 365 and IT operations. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Show Your Technical Skills: When writing your application, be specific about your technical expertise. Mention your experience with tools like PowerShell or Python, and any familiarity with security frameworks. We love seeing candidates who can demonstrate their hands-on abilities!
Keep It Clear and Concise: We appreciate a well-structured application that gets straight to the point. Use bullet points for key achievements and keep paragraphs short. This makes it easier for us to see why you’d be a great fit for the IT Operations Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Storm ID!
How to prepare for a job interview at Storm ID Ltd
✨Know Your Tech Inside Out
Make sure you’re well-versed in Microsoft 365, Entra ID, and Intune. Brush up on your knowledge of security frameworks like ISO 27001 and Cyber Essentials Plus. Being able to discuss your hands-on experience with these tools will show that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've troubleshot complex technical issues. Think about times when you identified root causes and implemented solutions. This will demonstrate your ability to manage the IT helpdesk effectively and improve processes.
✨Highlight Your Automation Experience
If you’ve automated tasks using PowerShell or Python, be ready to share those experiences. Talk about how you’ve used Power Platform to streamline workflows. This will illustrate your proactive approach to improving efficiency within IT operations.
✨Emphasise Collaboration and Communication
Since this role involves working closely with various teams, highlight your experience in cross-functional collaboration. Share examples of how you’ve partnered with compliance teams or other departments to achieve common goals. This will show that you can thrive in a team-oriented environment.
