At a Glance
- Tasks: Lead a team to analyse customer experience data and improve operational strategies.
- Company: Join Storio Group, a dynamic company focused on enhancing customer journeys.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Opportunity to work with cutting-edge AI tools and develop your analytical expertise.
- Why this job: Make a real impact by connecting data insights to customer experiences.
- Qualifications: Experience in customer analytics and strong leadership skills required.
Make Your Mark as an Insight Lead (Customer Experience) at Storio group
About the role
As our Insight Lead, you sit at the critical intersection of manufacturing, customer care, and shipping. You will connect the dots across fragmented data sets to uncover operational trends, risks, and commercial opportunities across our supply chain. Reporting to our Head of Analytics in London, you will lead a small team of analysts based in Amsterdam while collaborating with cross-functional partners to improve our end-to-end customer journey. You will shape our operations strategy by bridging technical data analysis with practical business value. Through your work, you will guide our channel strategies, influence planning accuracy, and help us build a better experience for our customers every day.
How you embrace curiosity daily:
- Connect data from AI bots, human support interactions, factory metrics, and logistics milestones to uncover hidden commercial value.
- Analyze support tickets, chat logs, and CSAT or NPS scores to find root causes of customer issues and share findings with team partners.
- Evaluate contact per order metrics and present clear recommendations that drive self-service adoption and operational process improvements.
- Build and maintain automated dashboards that deliver accurate, single-source-of-truth reporting for business stakeholders.
- Investigate unified journey analytics and develop business cases for technical tools, AI implementations, and channel optimizations.
- Partner with the Planning Lead to integrate objective data insights into care, shipping, and production forecasting.
- Create a value-impact framework to triage competing operational requests and keep team resources focused on high-value goals.
How you make your mark:
- Positively influence Cost per Order by mapping supply chain efficiency opportunities directly to business value.
- Quantify the financial difference between the cost of failure and the value of resolution to justify operational pivots.
- Build a 6 to 18 month roadmap for proactive outreach moments that boost overall Customer Lifetime Value.
- Develop an operational framework that feeds production line quality and lead time data directly into the customer experience ecosystem.
- Coach a small team of analysts, building their technical skills and transforming reactive reporting into proactive value hunting.
- Strengthen the link between operations data and core business outcomes like margin, revenue, and overall efficiency.
What you bring to the team:
- Significant experience in customer experience analytics, business intelligence, or customer insights.
- Proven background in direct people management, with a track record of developing analyst talent.
- Advanced technical skill in data analytics and data modeling across disparate platforms like Zendesk and Looker.
- Hands-on experience or strong working interest in AI automation tools such as Claude and Hex.
- Strong commercial acumen with an ability to translate complex data into clear operational language.
- Demonstrated ability to prioritize high-value objectives and manage stakeholder expectations in fast-paced environments.
What sets you apart:
- Direct experience working within supply chain or manufacturing analytics environments.
- Experience integrating production-line metrics into broader customer support and logistics ecosystems.
Insight Lead (Customer Experience) in London employer: Storio group
At Storio group, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Product Manager for our mobile app team, you'll enjoy a dynamic work environment that encourages curiosity and creativity, with ample opportunities for professional growth and development. Our commitment to employee well-being is reflected in our supportive team atmosphere and the chance to make a significant impact on the customer journey, all while working in a vibrant location that champions digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Insight Lead (Customer Experience) in London
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Storio group!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Insight Lead (Customer Experience) in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Storio group, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Storio group
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Storio group’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
