At a Glance
- Tasks: Lead a team to analyse customer experience data and improve operational strategies.
- Company: Join Storio Group, a leader in innovative customer experience solutions.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to work with cutting-edge AI tools and enhance your analytical expertise.
- Why this job: Make a real impact on customer journeys and drive business success.
- Qualifications: Experience in customer analytics and strong leadership skills required.
Make Your Mark as an Insight Lead (Customer Experience) at Storio group
About the role
As our Insight Lead, you sit at the critical intersection of manufacturing, customer care, and shipping. You will connect the dots across fragmented data sets to uncover operational trends, risks, and commercial opportunities across our supply chain. Reporting to our Head of Analytics in London, you will lead a small team of analysts based in Amsterdam while collaborating with cross-functional partners to improve our end-to-end customer journey. You will shape our operations strategy by bridging technical data analysis with practical business value. Through your work, you will guide our channel strategies, influence planning accuracy, and help us build a better experience for our customers every day.
How you embrace curiosity daily
- Connect data from AI bots, human support interactions, factory metrics, and logistics milestones to uncover hidden commercial value.
- Analyze support tickets, chat logs, and CSAT or NPS scores to find root causes of customer issues and share findings with team partners.
- Evaluate contact per order metrics and present clear recommendations that drive self-service adoption and operational process improvements.
- Build and maintain automated dashboards that deliver accurate, single-source-of-truth reporting for business stakeholders.
- Investigate unified journey analytics and develop business cases for technical tools, AI implementations, and channel optimizations.
- Partner with the Planning Lead to integrate objective data insights into care, shipping, and production forecasting.
- Create a value-impact framework to triage competing operational requests and keep team resources focused on high-value goals.
How you make your mark
- Positively influence Cost per Order by mapping supply chain efficiency opportunities directly to business value.
- Quantify the financial difference between the cost of failure and the value of resolution to justify operational pivots.
- Build a 6 to 18 month roadmap for proactive outreach moments that boost overall Customer Lifetime Value.
- Develop an operational framework that feeds production line quality and lead time data directly into the customer experience ecosystem.
- Coach a small team of analysts, building their technical skills and transforming reactive reporting into proactive value hunting.
- Strengthen the link between operations data and core business outcomes like margin, revenue, and overall efficiency.
What you bring to the team
- Significant experience in customer experience analytics, business intelligence, or customer insights.
- Proven background in direct people management, with a track record of developing analyst talent.
- Advanced technical skill in data analytics and data modeling across disparate platforms like Zendesk and Looker.
- Hands‑on experience or strong working interest in AI automation tools such as Claude and Hex.
- Strong commercial acumen with an ability to translate complex data into clear operational language.
- Demonstrated ability to prioritize high‑value objectives and manage stakeholder expectations in fast‑paced environments.
What sets you apart
- Direct experience working within supply chain or manufacturing analytics environments.
- Experience integrating production‑line metrics into broader customer support and logistics ecosystems.
Insight Lead (Customer Experience) employer: Storio group
At Storio group, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Product Manager for our mobile app team, you'll enjoy a dynamic work environment that encourages curiosity and creativity, with ample opportunities for professional growth and development. Our commitment to employee well-being is reflected in our supportive team atmosphere and the chance to make a significant impact on the customer journey, all while working in a vibrant location that champions digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Insight Lead (Customer Experience)
✨Get Involved in Data Science Meetups
Tap into local data science meetups or workshops to connect with fellow enthusiasts and professionals. These events are goldmines for networking, and sometimes even lead directly to job openings at companies like Storio group!
✨Show Off Your Projects
Start building a public portfolio showcasing your data science projects on platforms like GitHub or personal websites. Highlight unique analyses or models you've developed. This not only demonstrates your skills but also gets your name out there for roles like Insight Lead (Customer Experience) at Storio group.
✨Leverage Professional Networks
Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Storio group.
✨Apply Directly through Our Website
When you find a suitable opening like Insight Lead (Customer Experience) at Storio group, make sure to apply directly through our website. It gives you an edge and shows you're keen to join our team. Plus, who doesn’t love a direct application? It’s easier than navigating through job boards!
We think you need these skills to ace Insight Lead (Customer Experience)
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Storio group, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Storio group. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Storio group
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Storio group!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
