At a Glance
- Tasks: Lead a team to create amazing customer experiences and drive sales.
- Company: & OTHER STORIES, a trendy brand with a focus on style and inclusivity.
- Benefits: Enjoy a 25% staff discount, flexible hours, and growth opportunities.
- Other info: Join a diverse team committed to creating an inclusive workplace.
- Why this job: Be a key player in shaping a welcoming store atmosphere and making every customer interaction memorable.
- Qualifications: Retail or hospitality experience, strong communication skills, and a passion for our brand.
The predicted salary is between 20000 - 25000 £ per year.
As Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organisational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalised, and engaging.
Key Responsibilities:
- Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment.
- Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed.
- Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store.
- Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards.
- Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence.
- Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful.
Qualifications:
- Previous experience in retail / hospitality, with a strong understanding of store operations, including opening and closing procedures and stock delivery processing.
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
- Action-oriented: Proactive and driven to take initiative and get things done.
- Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
Additional Information:
This is a 20h permanent position with a contract of 35 hours a week. We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity:
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Keyholder 20h in Oxford employer: Stories
& OTHER STORIES is an exceptional employer that prioritises employee growth and a vibrant work culture, making it an ideal place for those passionate about retail. With a commitment to inclusivity and diversity, employees benefit from a generous 25% staff discount, participation in the H&M Incentive Program, and opportunities for personal development within a supportive team environment. Located in a dynamic retail setting, this role as Keyholder not only allows you to lead and inspire but also to create memorable customer experiences that reflect the brand's values.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder 20h in Oxford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about delivering excellent customer experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your customer-focused mindset.
✨Tip Number 3
Show off your adaptability! Retail can be unpredictable, so be prepared to discuss times when you've successfully navigated change or tackled unexpected challenges. This will highlight your flexibility and action-oriented approach, which are key for the Keyholder role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and eager to join the team. We can’t wait to see your application!
We think you need these skills to ace Keyholder 20h in Oxford
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the brand shine through in your application. We want to see how much you love our products and how that passion translates into delivering exceptional customer experiences.
Tailor Your CV:Make sure your CV highlights relevant experience in retail or hospitality. Focus on your skills in customer service, team leadership, and store operations, as these are key to the Keyholder role.
Be Authentic:When writing your cover letter, be yourself! Share personal stories that demonstrate your adaptability, communication skills, and commitment to excellent service. We appreciate genuine candidates who can connect with our values.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to engage with our digital platforms.
How to prepare for a job interview at Stories
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in the brand’s values, products, and latest collections. This will not only show your enthusiasm but also help you connect with the interviewers on a deeper level.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you engaged with customers and created memorable shopping experiences, as this is crucial for the Keyholder role.
✨Demonstrate Leadership Qualities
Think of instances where you’ve led a team or taken initiative in a retail environment. Be ready to discuss how you inspired others and maintained high service standards, as this will resonate well with the management team.
✨Be Ready for Situational Questions
Expect questions that assess your adaptability and problem-solving skills. Prepare to discuss how you would handle various scenarios, such as managing stock deliveries or dealing with customer complaints, to showcase your operational knowledge.
