At a Glance
- Tasks: Be the friendly face of our brand, enhancing customer experiences and assisting on the shop floor.
- Company: & OTHER STORIES, a trendy fashion brand with a focus on inclusivity and diversity.
- Benefits: Enjoy a 25% staff discount, flexible hours, and opportunities for personal growth.
- Other info: Full-time role with 12 hours per week; right to work in the UK required.
- Why this job: Join a vibrant team and make a real impact on customers' shopping journeys.
- Qualifications: Customer-focused, adaptable, proactive, and passionate about fashion.
The predicted salary is between 24960 - 27040 £ per year.
As the Sales Advisor, youare thefriendly face that greet our customers and embodythe heart of our brand.
You'llhave the opportunity to provide customers with high-level service at every turn.
From initiating conversations toassistingat the cash desk, fitting rooms and throughout the shop floor, you'llplay a vital role in enhancing the shopping experience.
Your responsibilities will also include processing deliveries, replenishingstockand merchandising the latest garments on the shop floor.
Your roleisessential in creating welcoming experiences thatshowcasethe best ofour brand.
With warmth and enthusiasm, you'llguide our customers through their journey, offering genuineassistanceand proactive service to uplift and inspire.
Together, in collaboration with your team, you’llcreate moments that matter.
Whilepreviousexperience in customer service and familiarity withfabricsare nice to have, they'renot mandatory.
Qualifications
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Adaptable and responsive to changing priorities and customerrequests.
- Action-oriented: Proactive and driven to take initiative and get things donewith quality.
- Strong communicator: You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- Preferable but not mandatory
- Understandingof store operations & customer service skills frompreviousretail experience
- Confident in offering customers advice on fashion trends, materials, sizingetc
- Additional Information
- This is a full time positions with a contract of
12hours a week.
Right to Work
This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.
Assessment Process
Due to high application volumes, you will be asked to complete an online, skills-based assessment.
Your responses will be scored by an automated tool using predefined criteria set by H&M Group.
The result may determine whether your application progresses further.
We offer all our employees attractive benefits with extensive development opportunities around the globe.
All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online.
In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
You can read more about our H&M Incentive Programhere .
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas.
Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Company Description
Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.
#J-18808-Ljbffr
Sales Advisor 12h in Bristol employer: Stories
& OTHER STORIES is an exceptional employer that prioritises employee growth and development, offering extensive training and support from day one. Located in the vibrant St James Shopping Centre in Edinburgh, our team enjoys a collaborative work culture that values diversity and inclusion, alongside attractive benefits such as a generous staff discount and participation in our H&M Incentive Program. Join us to be part of a dynamic environment where your contributions are recognised and celebrated, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor 12h in Bristol
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Stories, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Stories!
We think you need these skills to ace Sales Advisor 12h in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Stories, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Stories and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Stories that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Stories
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
