At a Glance
- Tasks: Support clinics in using genomic services and manage operational delivery.
- Company: Join StoreGene, a pioneering company in personalised healthcare.
- Benefits: Gain valuable experience in a dynamic startup environment with growth opportunities.
- Other info: Exciting role for those passionate about genomics and customer success.
- Why this job: Make a real difference in healthcare by helping clinics thrive with innovative genomic solutions.
- Qualifications: Degree in biomedical science or related field; strong communication and organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
As a Customer Success Manager at Store Gene, you will support the Head of Clinical Success to onboard and support clinics that could benefit from Store Gene’s genomic services.
You will research target organisations, contact clinicians, support meetings and help move opportunities from first conversation through to pilot and ongoing use.
You will also support the coordination of the operational delivery of testing kits and reports, ensuring clinics and individuals receive a reliable, well-managed service.
Responsibilities
- Research and identify high-potential clinics, clinicians and healthcare partners.
- Support outreach, meetings, presentations and follow-up activity.
- Explain Store Gene’s services and genomic use cases clearly and confidently.
- Maintain an accurate pipeline of contacts, opportunities and next steps.
- Support new clinics through onboarding and early service delivery.
- Support the Senior Logistics Lead to coordinate testing kits, sample collections, laboratory processing and results tracking.
- Provide clear updates to individuals, clinicians and partners.
- Escalate delays, errors and clinical queries appropriately. Gather feedback from clinics and share insights with clinical, product and commercial teams.
- Support the Head of Product and commercial teams to roll out new product features.
- Help improve Store Gene’s sales and onboarding processes.
About You
- Confident speaking with clinicians and healthcare professionals.
- Commercially minded and comfortable building new relationships.
- Organised, proactive and persistent with follow-up.
- Able to explain complex medical or scientific information clearly.
- Comfortable managing both partnership development and operational tasks.
- Excited by genomics, personalised healthcare and startup environments.
Essential Skills
- A degree in biomedical science, genetics, genomics, pharmacy, nursing or a related field.
- Excellent written and verbal communication skills.
- Strong organisation and attention to detail.
- Confidence using spreadsheets, CRM systems and digital workflow tools.
- A clear interest in healthcare sales, clinical partnerships or customer success.
- Highly Desirable
- A clinical qualification.
- Experience in a clinical or healthcare environment.
- Exposure to sales, business development, account management or customer success.
- An understanding of genomics or laboratory processes.
- Experience using Hub Spot, Salesforce, Airtable, Coda or similar tools.
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Customer Success Manager employer: StoreGene
At StoreGene, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Customer Success Manager, you will have the opportunity to make a meaningful impact in the healthcare sector while enjoying comprehensive benefits, professional development opportunities, and a supportive team environment. Located in a vibrant startup atmosphere, we encourage creativity and growth, making it an ideal place for those passionate about genomics and personalised healthcare.
