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For Companies At a Glance
- Tasks: Provide remote and onsite technical support to diverse clients in IT environments.
- Company: Join Thrive, a leading tech solutions provider focused on innovation and growth.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional development.
- Why this job: Kickstart your IT career in a dynamic environment with real impact on client success.
- Qualifications: Fluent Italian speaker with desktop support experience and strong problem-solving skills.
- Other info: Collaborate with talented engineers and enjoy a vibrant work culture.
The predicted salary is between 30000 - 42000 £ per year.
Technical Support Engineer (Italian Speaking)
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About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is looking for individuals who don’t view their weekdays spent at a ‘job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Tier 1/2 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end‑users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills, and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best‑in‑breed IT support for our clients.
Responsibilities
- Handle diverse computing environments in a wide cross‑section of business clients
- Analyze and document an unfamiliar client/server network environment while assessing the quickest path to resolution
- Perform rapid analysis of workstation‑level incidents and consistently demonstrate the ability to determine the cause
- Set client expectations appropriately throughout the troubleshooting process
- Utilize appropriate software utilities, Thrive’s Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
- Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
- Prioritize tickets created
- Follow Thrive’s best practices for escalating tickets to Tier 2 engineers
- Communicate steps taken during troubleshooting and resolutions through clear non‑technical communication
- Demonstrate the correct level of urgency while resolving client incidents
- Resolve incidents/requests related to, but not limited to the following:
- Mail Application/Office 365 issues
- Client/Server Connectivity issues (per SOP)
- Time Sensitive and VIP Workstation incidents
- File Restores
- Remote Access incidents (Citrix and Terminal Services)
- Password Resets
- Networked Printer Issues
Requirements
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- Fluent Italian Speaker
- 2‑4+ years desktop support experience
- Knowledge of mobile device configurations and troubleshooting
- Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
- Experience troubleshooting workstation hardware issues
- Knowledge and experience with Active Directory
- Ability to articulate technical information and convey to non‑technical people
- Passionate about delivering excellent customer service
- Must be able to work effectively in a team environment as well as alone
- Excellent written and oral communication skills
- Willingness to travel if needed to clients in the Greater Boston area
Other Preferred Technical Knowledge
- In‑depth knowledge of Windows OS (7, 8.1, 10, etc.)
- Experience with Windows Server
- Experience with monitoring and remote management tools
- Experience with Apple OS
- Experience with VMWare
Preferred Certification
- CompTIA Net +
- Microsoft: MCP/MCITP/MCSA
Additional Information
Based x2 per week from London office, must speak Italian
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Technical Support Engineer (Italian Speaking) employer: Storagepipe, a THRIVE Company
Contact Detail:
Storagepipe, a THRIVE Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Italian Speaking)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or relevant experience, make sure to highlight that during interviews. It’s a great way to demonstrate your technical proficiency and passion for IT.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Engineer (Italian Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your relevant experience, especially in desktop support and customer service, and don’t forget to mention your Italian language skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and how you align with Thrive's culture. Share specific examples of your problem-solving skills and technical proficiency.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your strong verbal and written communication skills in your application. Use clear, concise language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Thrive!
How to prepare for a job interview at Storagepipe, a THRIVE Company
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop support and the specific tools mentioned in the job description. Be ready to discuss your experience with Windows OS, Microsoft Office, and any troubleshooting you've done in the past.
✨Practice Your Communication Skills
Since you'll be interacting with clients who may not be tech-savvy, practice explaining complex technical issues in simple terms. This will show that you can communicate effectively, which is crucial for a Technical Support Engineer.
✨Show Your Passion for Customer Service
Thrive values excellent customer service, so be prepared to share examples of how you've gone above and beyond for clients in previous roles. Highlight your problem-solving skills and your ability to stay calm under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or client interactions. Think through some common scenarios you might face in this role and how you would approach them, demonstrating your analytical skills and urgency in resolving issues.
